5/4/2017: B&L is great. The office staff and technicians are professional and helpful. They have become the only plumbing company I call. They always show up at the appointed time and they always tell me how much the work will cost before they do it so there are never any surprises. I’ll continue to use B & L.
4/23/2017: I will highly recommend BL Plumbing to my friends and neighbors. Everyone was courteous and knowledgeable but best of all got the job. Thanks to Bill and BL Plumbing we will definitely be a repeat customer!
2/1/2017: We would like to thank you for all you did for us this week. The techs and office workers were very helpful.We are very pleased with the work. We would rate them A+ and recommend them to friends.Bill worked very hard to get the job done.
1/7/2017: Chris was AWESOME and INFORMATIVE! I would recommend B&L Plumbing to ANY AND EVERYONE!
12/5/2016: Chris came in and did an absolutely awesome job! In fact he successfully cleared a stubborn drain in 1.5 hours less than 2 plumbers from a competitor took to give up! He was courteous, diligent and, most importantly, he refused to give up! The water was flowing and he had 2 very happy customers when he left! Would call B&L again in a heartbeat!
This is our second service with B&L and we can say enough good things about them! Chris was professional, efficient and courteous! I’d happily have him back next time we need service! Thank you Chris and B&L for taking care of our problem in a professional and timely manner!
Bill found the elusive leak in a wall and had it repaired in less than 2 hours. He not only said, but he appeared to enjoy the challenge. B&L is the only plumbing service for us.
I can’t say enough about this company’s prompt and excellent service!! I had to use this company through my home warranty company, and I am so glad they are a preferred provider! By far, the best customer service ever! From the time of the phone call to the completion of my services, they were incredibly caring and courteous to my need for fast plumbing services! The customer service rep who answered the phone (LeAnn) felt genuinely bad about my situation due to my original plumbing company’s appointment falling through. She came to the rescue and took time out of her day to reach out to try and help. She showed us that THEY are indeed the better company to choose! Plumber John showed up within just a few hours to unclog a 2-day kitchen sink clog. With a family of four, I have no time for dishes to be piling up and not being able to use the dishwasher for two days, so I THANK YOU B&L Plumbing for coming to my rescue and for being so considerate during the process! I had two young boys at my home at the time of the visit who asked the plumber many questions (they were curious about the auger tool!), and the plumber took out extra time to explain the process, how the tool worked and so on. I loved that he was very courteous to the boys, and it turned out to be a fun learning experience for them! He was very approachable, prompt, informative and clean! And best of all, the drain has never worked better! THANKS AGAIN! We will be sure YOU are our plumber from now on!
I have been a B&L Plumbing customer for ten years. Every employee I have had contact with has always been very kind, personable, knowlegeable, and professional. Waylon has been my technician for several years. He is very friendly, efficient, and works quickly. I always receive excellent service. Thank you B&L Plumbing.
My husband and I returned home on Monday evening after being out of town. We discovered water around a floor drain. We called B&L because you are members of the LS Chamber. Of course it was 8:30 pm on Labor Day … OF COURSE! I described the scenario and Shane gave a couple of suggestions that worked. I just want to say THANK YOU TO SHANE! What a God Send he was. GOD’S BLESSINGS!
Bill and his entire office staff have been a blessing to discover! Our horrible dilemma with our home warranty company in providing us with a hot water tank replacement for 2 weeks would have typically been the worst experience of our lives.Bill and his entire staff not only discovered issues that the previous company did not, but provided us with above board customer service. Continuous kind and thoughtful followup, proactively working to avoid future problems that we could incur to protect us and help us to resolve the problem quickly, to working fast, efficiently, and with more skill and knowledge than anyone we have ever encountered in the industry. The day our tank came in, Bill dropped everything to come straight to our home and install it, working late to make sure that we did not have to wait one more minute for hot water. Professional, VIP customer service, Superior Knowledge and Skills, Fair and Reasonable Rates, Trustworthy, Reliable! What more could you want from your plumber!? We will never use any other company for plumbing service and would recommend them to anyone and everyone! I can not say enough good things about them!
Shane Baker was here this morning to replace the hot water heater. He was extremely professional, courteous, and prompt. Wanted to let you know that you have a guy who represents your company well and takes customer service to a level not often seen anymore. I will absolutely call B&L Plumbing the next time I am in need of your services. Thanks!
3/22/2016: Quick to respond with very knowledgeable and friendly service.
I am so amazed at the wonderful service I received today. From the office staff to the tech that came to my house. Big kudos to Tony Kelly! He was friendly and professional. I have a 4-1/2 year old that wanted to watch him work. He did not mind and let her watch the entire process. Very happy and satisfied customer!!
We had a service call on November 9, 2015. Jason from B&L was returning to provide us an estimate on updates to our drain lines going to the sink. The sink was previously serviced for stoppage/slow drainage by another B&L Technician two weeks prior. During Jason’s visit he determined the previous work was not done properly and fixed the issue. While it is very disappointing the job was not done correctly the first time, Jason was accountable for the previous work and was going to talk to the person who made the first service call.
From the first phone call to the B&L office, every employee with which we had contact was nice, professional, and knowledgeable. The technician arrived on time, had all of the supplies required for the job, answered questions and gave advice without pressuring us into “bigger and better,” and worked quickly, leaving his work area clean and everything functioning perfectly.
B&L Plumbing recently sent a plumber out to fix a problem with a water pressure relief valve. I cannot say enough about how pleased we were with Shawn. His professionalism, friendliness, answering numerous questions and getting the job done right the first time is a real asset to B&L. Kathy was also exemplary in her conversation as to what would be done. I would not hesitate to recommend B&L for your plumbing needs.
These plumbers are very professional and explained everything very well. Great Job! [B&L] showed up on time and explained everything that was wrong. They helped deal with AHS. I will definitely call again.
I appreciate you being available on the same day! The tech was great at explaining what needed to be done.
Extremely helpful answering questions I asked.
Very friendly and informative.
This is the third time I’ve had B&L come for repairs and I have been very pleased. I did call the home warranty company to tell them how satisfied I was with your company.