Career OpportunitiesTo request plumbing service, fill out the form below or call 816-347-2610
B&L Plumbing Service, Inc.
B & L Plumbing
313 SE Oldham Pkwy
Lee's Summit, Missouri 64081Secondary phone: 913-321-6237
Fax: 816-347-2612
Email: sales@blplumbingserviceinc.com
| Monday | 8:00 AM - 5:00 PM |
| Tuesday | 8:00 AM - 5:00 PM |
| Wednesday | 8:00 AM - 5:00 PM |
| Thursday | 8:00 AM - 5:00 PM |
| Friday | 8:00 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Plumbing Services
Reliable 24/7 Residential & Commercial Plumbing Services Since 1998
Request plumbing service. B&L Plumbing Service, Inc. provides “round-the-clock” plumbing emergency service to homes and businesses situated throughout the Kansas City Metropolitan area.
We maintain a fully staffed office which allows us to service the entire Kansas City metro area. We believe in the old fashion way of doing business, and that is why your request plumbing service calls are personally answered by staff members, no machines, from 8:00 a.m. to 5:00 p.m. An answering service is available for weekends, evenings and after hours requests. Our crews are radio/electronically dispatched which allows for prompt service, especially in emergencies.
Call us today at (816) 347-2610 or (913) 321-6237
Google Rating
4.7
Based on 526 reviews
B & L Plumbing Service Inc.
4.7
Brooke Fleshman
16:24 25 Feb 21
Patient and thorough in answering all questions we have. We've used their services a few times now and have not had any issues with the repairs Michael has done. Great service! Highly recommend.
Aaron Young
19:59 24 Feb 21
Robert Manigold
00:07 23 Feb 21
They were able to come out and fix a frozen pipe and charge a reasonable rate. Our family is very grateful to be able to have water in our house again!
T. Finnegan
19:05 19 Feb 21
Had the hot water heater replaced by B&L. Very quick, courteous and professional. No surprises.
Ryan S
22:30 15 Feb 21
They were able to get me in same-day to take care of a frozen and busted pipe. They were able to mitigate the issue before it became a much larger and costlier problem. I would use them again.
Andre Maxwell
04:01 12 Feb 21
Arrive on time, and excellent communication skills explaining the issue and the best way to resolve it.
Christopher Tegen
14:13 11 Feb 21
Laura Marquardt
17:15 10 Feb 21
B&L installed a water pressure regulator, thermal expansion tank, and water heater overflow pipe for us as well as rebuilt 3 faucets in our home.Waylon and his assistant Vince arrived within the scheduled window and provided fast service. The prices were reasonable and most importantly, their work was high quality. When we had issues with the hot water on the shower after the rebuild, they quickly returned to adjust the hot water level for us. We appreciated their fast service and how responsive they were.We recommend B&L for your future plumbing needs!
John Twenter
22:32 08 Feb 21
These guys were super friendly, responded very quickly and professionally. I believe it was Michael who came out, gave me all the options and a very reasonable quote and got my water heater put in quickly. Very happy customer!
Vivian Young
00:57 08 Feb 21
I've been a customer of B &L for over 4 years. I started using them through my home repair service. They are my first choice when it comes to plumbing. The service people and staff are friendly and courteous they stand behind their work. Vivian KCMO
Tanvi Gawde
22:47 05 Feb 21
This is my first review ever because I had to let people know how amazing our experience was with B&L plumbing! We had some leaks under the sink and our home warranty referred us to B&L plumbing, and we couldn’t be any more satisfied and happy with their service! It’s the BEST in terms of customer service, Amy was outstanding in communicating before the mechanic was on their way and when we would be available for them come! Very patient and clear! Michael who came to fix the issue was excellent in providing professional service and very respectful! Even outside of home warranty, I’ll be calling them again for any issues. Thankful that there are companies like B&L plumbing that provide such high standards of service and work ethics! I would recommend them 100%!! Please keep doing what you are doing to make our homes better and us, happier! You have set the bar high!!
Tina Sampel
00:39 04 Feb 21
Dan Schmidt
00:06 04 Feb 21
Katelin Karlin
15:27 03 Feb 21
I am very pleased with B&L Plumbing. They were extremely fast to respond, had great customer service, and Jason (technician) did a great job helping me pick out a toilet and installing. I will be using B&L Plumbing Service again in the future. Thank you!
Robert Barnett
23:46 02 Feb 21
Brett Hoffer
18:11 20 Jan 21
Work was done in short order. Waylon has been to our house before, he gets in, gets the job done and gets you back up and running quickly.Will definitely use again for any future plumbing issues.
Brett Adams
17:02 20 Jan 21
Did a great job of locating the leak we had in our pipe and was able to quickly resolve the issue.
Kathy Mainville
17:50 19 Jan 21
We hadan emergency on Sunday, called in the claim to American Water Resources, and B&L Plumbing called us immediately. The plumber showed up on time the next day and fixed the pipe very quickly. He was friendly, too. I would recommend him and B & L Plumbing Service to anyone. Thank you for being so punctual!
kevin wear
19:37 15 Jan 21
I used B&L as part of a home warranty claim to replace my garbage disposal. Waylan called 30 minutes prior to my appointment to confirm I was there. He arrived on time with his mask on. He asked what the problem was and chatted for a few minutes. He got to work and replaced my disposal in about 30 minutes. He was friendly and professional and fast. Very happy with service and Waylan.
Donna Todd
17:32 13 Jan 21
Michael was my technician today. He called before arriving, arrived on time and was very professional. He replaced the garage disposal and unclogged the bathroom sink and tub and was in and out in less than one hour. Very professional and courteous of me and my home. Great service at a reasonable price.
Barbara Stanton
07:39 08 Jan 21
We were very pleased with our recent experience with B & L Plumbing.We go through Home Serve and they contacted them on a Holiday weekend.We received a phone call from James the next day. The following Monday we were called by the dispatcher to set up the day and time.James came out Tuesday of that week. He had to come back the next day with another employee to continue the work to replace a pipe.There is excellence on every level of this company. Their response time was Amazing!We would highly recommend this company for all your plumbing needs.
Anael Oliva
20:32 07 Jan 21
michelle patterson
17:05 07 Jan 21
Nice and knowledgeable technicians
lorrayne kaminski
22:30 06 Jan 21
My daughter is so pleased
DidTwenty USMC
22:26 06 Jan 21
The technicians who came were efficient and proficient while being courteous. I will use them again for any plumbing needs I need.As an aside, the lead tech had a wonderful sense of humor which didn't heart. 🙂
Rick Laffoon
02:24 05 Jan 21
mike was great came in went right to the problem and took care of in and out very fast
Vanessa Scarbrough
16:01 30 Dec 20
Michael was great! On time, professional and walked me through the entire process of unclogging my basement floor drain. I'd highly recommend this company for your plumbing needs.
Scott Hickox
16:56 29 Dec 20
I called for a repair estimate and they came out and told me I didn't need a repair, and didn't charge me anything. Appreciate their honesty and integrity!
Michelle Haines
13:39 24 Dec 20
Helen Scott
15:50 23 Dec 20
Darrell Wirths
14:47 22 Dec 20
Lori Jolly
14:19 22 Dec 20
Great job! They promptly came to my house with a sewer issue and I really appreciate that especially during this very busy holiday time.
Tracy Ralls
21:54 18 Dec 20
Lisa Ell
15:46 15 Dec 20
Waylon diagnosed and fixed my problem in a timely and efficient manner for a fair price.
Teresa B
21:43 14 Dec 20
Jason introduced himself and his trainee/apprentice, explained the service and answered our questions about the unit we would receive under our homeowners appliances warranty. Delaney installed it. He did a wonderful job. He was professional, polite and double-checked his work before they left. The unit is quieter than we expected and doesn't rattle our sink. I wish I could remember the Dispatcher's name, but she was terrific, too (she knows who she is)!
David Schulman
16:10 07 Dec 20
I've been using B&L for at least 10 years, and I can honestly say that their quality of service is second to none. Over the years, Waylon has provided most of the repairs that were needed, from the simple stuff to digging up half the basement and replacing a main line. In all of these instances, he's provided a professional, sound solution to the problem at hand. I personally wouldn't want anyone else to handle our plumbing needs, nor would I recommend anyone else to my friends or family. A top notch company in my book!
Matt Reeder
19:29 05 Dec 20
I have used B&L multiple times and they are timely, professional, and provide excellent value.
Greatest dad
18:54 04 Dec 20
Did an amazing job. I would call them again for future plumbing problems.
Seth Fowler
19:38 02 Dec 20
James and the dig crew were very professional, knew exactly what had to be done to replace our main water line and took care of it quickly. They also replaced our water heater at a reasonable cost. I will use B&L again.
Stephen Stout
15:00 01 Dec 20
B&L Plumbing was very professional and on time. I would use again.
Janet DeGroat
14:47 01 Dec 20
Jason and the team at B&L Plumbing were really great and I'm very happy with the service they provided. They were nice, professional, and on time. Highly recommend them!
Donna Griffin
00:52 01 Dec 20
Sarad Yang
19:13 30 Nov 20
Very pleased with the customer service and quality of work received by B&L plumbing. The quote we received was less than other places we received quotes from. Would highly recommend them and use them again.
Dane Wicks
20:49 27 Nov 20
Turkey Day disaster! Main bathroom toilet became clogged. That evening I sent out an SOS online. Promptly in the AM dispatch called and said she could send someone over within the hour! That technician came by and got everything ship shape in no time. Prompt, courteous and easy to get services online! I’m impressed. Thank you, B&L!
Tina Rodriguez
22:40 24 Nov 20
I will DEFINITELY be using their ser vices again! Excellent communication from the business itself from beginning to end. After I inquired on Thumbtack, I received a message to start the process. Also a follow up call after scheduling. They were very prompt and extremely professional. I had only scheduled an estimate to repair a valve on a line to the refrigerator. I was called to see if they could move up my appointment because they had a cancellation and they then arrived at the time they said they would. They were thorough and very professional, as well as being personable. They showed me everything they were going to do if I used them for the job and then discussed the things I may want to be watching out for in the future, since my water heater was a little older. I was very impressed with them and hired them to do the job. Pricing was also very reasonable since someone else had quoted me about $200 more. Follow up was great! As per these times, they had masks and were appropriate with all health mandates.
Mike Wilkinson
21:29 24 Nov 20
B&L was very professional and responsive. The technician was very helpful and knew what he was doing. Fixed the problem in no time at all.Would use again if needed!
Clayton Hudgens
17:36 23 Nov 20
Dennis Watts
02:29 20 Nov 20
I read some reviews for B&L Plumbing and was unable to find one at less than 4 stars.. Now I know why. I live in Lees Summit so I was looking for a local business and they checked that box since they are only about 5 minutes from my home. As I had read, they answer the phone with a live person, which I truly appreciate. The office staff were very attentive, helpful and friendly. Waylon came to the house on time, listened to everything I needed to have done, inspected those areas and then made a thorough assessment. He pointed out a couple of details that I had not noticed but made sure I felt it was my option to address them. In the end I decided to repair everything we discussed and I am very glad we did. Because we had some additional items Waylon gave me the option to perform the work the next morning instead of waiting to go retrieve the extra parts, which actually worked out well for me. Waylon gave me a quote for all the work, returned the next morning (on time again) as promised and completed the job in short order. When all done, the price was exactly as quoted and I was very pleased with the results. I will definitely keep B&L in my list of providers for the future, and if I am lucky, Waylon will be the one they send back. 5 Stars for us for sure and a BIG THANK YOU!!!!
Karen Davies
18:46 19 Nov 20
B&L was easy to schedule, the technician came when planned, and we got a phone call letting us know he was on the way. He worked promptly, found our leak, and fixed it--all within an hour. Pricing was very reasonable especially compared to others we called.
Quin Henry
15:48 18 Nov 20
I am very pleased with the service provided by Jason and his associate. They arrived on time and installed two toilets and a faucet. All went fairly well until they turned the water on again. The new faucet still didn't have a water supply. Jason checked further and found the supply had extreme corrosion. He spent at least an extra hour correcting this problem. I certainly will use this company for any further plumming needsQuin Henry
Taylor Denmon
17:35 16 Nov 20
Kelsey Webb
22:25 12 Nov 20
Brent Rice
16:58 12 Nov 20
Michael was excellent. Fixed our leak in under 30 minutes. Gave us the most effective and affordable option. Offered options should anything happen again. Will use this company again, even for non-home warranty issues. Great service!
Laura Morris
15:46 11 Nov 20
Honest about what needed repair. Our water pressure was low. He suggested it might be a regulator which would have been about $400. But suggested we change a filter first, which did the trick! Only $10. He came back and replaced our tub drain plug system. Was done real quick and even tightened our faucet handle which was real loose, saving us a disaster later! Will definitely use them again!
Stephanie Terrono
02:34 11 Nov 20
Alan Wilds
16:35 10 Nov 20
Michael Williams
21:30 09 Nov 20
Paul Askeland
22:48 02 Nov 20
Keri Bahun
23:44 29 Oct 20
Konner Wall
21:22 29 Oct 20
This company is very professional and knowledgeable. They service that was provide was excellent. The techniquion took the time to walk me through the process of what was happening and what the changes would be. During installation of outdoor faucet and a couple feet of pipe inside he took the time to explain a couple of ways at which it could be installed giving advice on which one was a better method for replacement and use, and which was a better spot for looks. In and out within an hour. Very nice and friendly company.
Elaine Swofford
14:56 28 Oct 20
Michelle Palmer Golloher
22:02 23 Oct 20
Extremely please with the level of service from James @ B&L Plumbing. I took multiple bids for interior replacement of waterlines. The bids were all over the board, some included and excluded important factors. James was able to lay it out, tell me and show me where he saw issues. He stood by his price even when they ran into issues. I will use B&L Plumbing again!!!
Princeton Duarte
16:01 23 Oct 20
Patty Butler
22:31 22 Oct 20
Michael was very responsive and honest. I feel he was up front and trustworthy. That means a lot in my book.
George Lau
16:51 22 Oct 20
The technician, Michael, arrived on time and offered very professional and skillful service, thanks for his help. The lady in the service center followed up regularly and made sure the schedule and project moved on smoothly.
Alison Roberts
19:43 21 Oct 20
I've had two different repairmen from B&L out to check some plumbing issues in the last couple of months. Both Michael and Jason were professional, knowledgeable, and completed the work quickly. I would recommend B&L to anyone with a plumbing issue. Even though I was introduced to them through my home warranty company, I will continue to use them once my warranty coverage ends.
Rhonda French
17:33 21 Oct 20
The plumber was extremely helpful and courteous. He fixed my issue quickly and was very respectful of my time constraints with another appointment. I appreciate the help!
Steve Day
18:56 20 Oct 20
Great customer service from beginning phone call to the technician that did my repair. Fast friendly service.
Cindy Stockton
18:44 20 Oct 20
As a realtor/broker, I'm always looking for knowledgeable and dependable contractors to provide my clients top notch service. I just started working with B&L Plumbing and within the last 3 weeks, they've done 3 sewer scope inspections, bid two sewer line replacements and completed a complicated sewer line replacement. Their level of service is impeccable and Jason Laine, the service tech I've worked with has been top notch. Truly appreciate their professionalism, timeliness and high level of service!
Tammy Fleming
16:22 20 Oct 20
Waylon was here bright and early on a Sunday morning to help unclog our main drain and put in Root X. He was friendly and courteous and very professional. Highly recommend him and this company!
Shantel Burton
16:01 20 Oct 20
Jon Brody
02:02 15 Oct 20
Yesterday I had the pleasure of having B&L plumbing come to our house and fix my plumbing issues. Plumber Jason Liane was on time, attentive, knowledgeable and friendly. We had three issues he quickly unclogged, fixed, found and resolved. I was so impressed as he made our day so much better! And finally, their pricing was more than fair. I highly recommend B&L Plumbing!
lanebrain55
21:42 14 Oct 20
Jason Teed
18:43 13 Oct 20
Previous plumbing company did not finish the job. Waylon and B & L completed the plumbing repair in a timely, professional, and efficient manner.
Amanda Barry
20:51 12 Oct 20
John Ruf
16:44 11 Oct 20
Marine Nelson
20:54 09 Oct 20
Service was great! The problem was solved quickly and repaired with zero complications! I’ll definitely contact this company for future repairs!
Stephen Schreiber
16:20 08 Oct 20
Would recommend to anyone who needs plumbing service. Reception was very helpful and kind and willing to set up a visit very quickly. Servicemen showed up very quick. Fixed the issue very quickly and were very friendly and professional. Overall.. excellent service. Highly recommend B&L plumbing service to everyone.
TaRon Marburgh
02:08 08 Oct 20
Working with B&L was a great experience. They where on time and very professional. They had a very professional appearance and where very friendly. They explained everything they did and how to prevent it from happening in the future. They didn’t have a part they needed so they went to the store to instead of ordering it so they could complete the repair the same day. I’m very impressed with B&L and will use them in the future. Thanks B&L!
Kayla Burns
15:32 07 Oct 20
We have had a trying year of home ownership and our home warranty referred B&L for our first problem. Jason was called out, he was on time & so nice to work with. When we had two more problems occur through out the year we personally requested B&L and Jason to come out and help us out. They will have our business for any further plumbing needs!
Jerry Crisswell
21:44 02 Oct 20
Waylon was excellent. Very helpful & professional!
Ms Dolan
16:39 25 Sep 20
Jason came out and repaired my water heater. The dispatch listened to me and took down the information so he arrived with the part needed on the truck, eliminating the need for two visits which I appreciated. He was professional, helpful, and able to complete the work in under an hour for a fair price. I will definintely be calling B&L again and recommedning them. They are a company of integrity and service, and not trying to sell you down the creek like some of their larger competitors. Really happy with their work. Thank you!
Doug Hemke
16:20 21 Sep 20
James was courteous, professional and efficient. Diagnosed the problem, gave me an estimate (less than expected) and was in and out in under 30 minutes. Highly recommend James and B&L Plumbing!
Abby Oltman
12:14 19 Sep 20
First off, B&L answers the phone with a real live human being! Secondly they scheduled someone to come out the very next day! Mike and apprentice Josh showed up on time. They were friendly and worked quickly and efficiently and even cleaned up after themselves. They communicated very well when showing final details of their work. I now have correct water pressure PSI in my house, a new expansion tank on the water heater and my fireplace gas line is now compliant with bonded (grounded) stainless steel tubing. Their rates were reasonable. I would definitely call B&L back for any future plumbing needs. Thanks for making our new home more livable!
Judith King
17:00 18 Sep 20
I needed to replace a leaking section of corroded water pipe in my basement. Michael promptly found the cause, gave me a reasonable cost estimate, and fixed the problem to my satisfaction. I would definitely call B&L Plumbing again for future projects.
Tim Daniels
16:22 18 Sep 20
On time and courteous. Job was done right!
George Commons
19:18 14 Sep 20
very expensive .
Tyler
20:50 11 Sep 20
B&L came out to handle a clogged drain, as part of a home warranty service. Everything was done quickly and completely. No problems. Thanks guys!
Mark Fields
16:42 11 Sep 20
Through my home warranty I was referred to B & L to help me locate my curb box and raise to city code. With the super great help from their office and with Bill and James they found it and got the job done in no time. Would hesitate to call them again
Megan
18:19 06 Sep 20
My home warranty company assigned this plumbing company to fix a leaky bathtub faucet. It took almost 2 months for this company to "fix" a simple leaky faucet because they didn't have the right parts and they were booked several weeks out. Fast forward 60 days and I accidently bumped the faucet while I was cleaning the bathtub and noticed it was extremely loose. Now water isn't coming out of the faucet, and I cannot take a shower. I think the plumber was overbooked and did a very poor job. Also, the receptionist was rude, and appointments are inconvenient for people who work on weekdays. Don't waste your time and money, go elsewhere.
T C
23:20 03 Sep 20
I was sent to B&L through my home warranty service. I promptly received a call to set up an appointment. I was also able to change the appointment date without an issue or having to wait more than 1 or 2 extra days. My first encounter was with Jason. He was professional, knowledgeable, and quick in determining the issue and what was needed to fix it. After the information was called in to my home warranty company I was setup with a follow-up appointment to replace my sump pump system. Jason and Delaney arrived around 8:30am and were completely finished installing everything in about 1 hour. Quick, clean, professional, and friendly. Jason and Delaney were great! I hope I never need them again but if I do I will request B&L and definitely Jason and Delaney.
Jeff Rohr
19:15 01 Sep 20
I needed plumbing repair for several issues and was working with my home warranty company. Tech came onsite and found some issues, but was hesitant to tell me what the actual problem was with one of them. I had to ask a couple times for him to tell me what was wrong. Then he said if he told me the warranty company wouldn't let them do the work. I had also previously worked out payment to be billed with both the home warranty company and a rep from B&L only to have the tech demand I pay him while he was onsite. Then he said he couldn't wait on hold for more than 15 minutes and left without doing any work. Tech also misrepresented himself about who he was calling to authorize payment and if he actually knew the process for home warranty deductible he would've already known that he is pre-authorized, plus he shouldn't have requested the payment. I went with another local company who came in and took care of me without the hassle.
Carla Brom
17:20 01 Sep 20
"The technicians came out exactly on time, fixed my plumbing issue fast and did a great job. As a bonus, they were super friendly!".
Raghu Kundurthi
18:18 23 Aug 20
I "had" a clogged floor drain in the basement by the HVAC systems. Called B&L emergency support number and Mr.Waylan suggested a simple remedy that worked! I am going to sign-up for yearly service with B&L! Thank you, Mr.Waylan(my apologies if I misspelled your name, sir). Will call first thing in the morning tomorrow and schedule a service!Thanks B&L Plumbing!Raghu Kundurthi
Erica Sanders
20:09 19 Aug 20
My grandparents were having major plumbing issues throughout their home. We were referred to this company through the home warranty my grandparents purchased. Jason walked through the home and patiently listened while we addressed all the issues. Then came up with a solid plan to address these. The work was done in a couple of hours and I finally felt a huge sense of relief. I highly recommend this company. From the ladies in the office that scheduled everything and put up with all my questions to the guys that completed the work, they are an amazing team. If I ever need help in the future I will definitely be giving them a call.
Karen Styles
21:11 18 Aug 20
James is the go to guy! He is awesome! Very professional, courteous, and kind. He respected my home and time! Most of all he knows his plumbing! I highly recommend! Thanks James😀
Kristen McTee
21:38 12 Aug 20
I was referred to B&L plumbing through my warranty company, HomeServe for an exterior main water line leak. They scheduled an immediate next day appointment for me with a technician named James. James was great! He was very knowledgeable and professional. I was really worried about my yard/new sod being destroyed during the repair but James made sure that they protected the yard with plywood before driving machinery onto it. They also put all of the dirt/mud on my driveway instead of piling it on the grass. I was really appreciative of everything they did to minimize the damage. They also were very prompt to fix the problem. I had a very significant leak so literally every minute was costing me money. Within an hour of my warranty company approving the repair, they had a next day repair appointment scheduled. Overall, they made a terrible situation bearable with their professionalism and attention to detail. I highly recommend B&L plumbing and specifically James!
Derande Williams
20:06 23 Jul 20
Technician was very friendly and got the job done in a timely manner.
Mary Hale
16:38 11 Jul 20
I had Bill come out to estimate a problem with a main drain and water leakage in my laundry room. He gave me the detailed proposal that he would do to fix it. He came today with helpers, Brian and Josh, and they did a very efficient job. I was very happy with their work. I would recommend them to anyone.
Sarah D
14:56 10 Jul 20
Absolutely cannot recommend this company. My husband called to request service and was never told there would be $125.00 service fee on the phone or before entering our home. Plumber was here less than 5 min and didn’t tell us anything helpful. Wanted to charge over $300 to reset a toilet.
Samantha Garmendia
23:19 09 Jul 20
Awesome experience every time! Always on time and professional! We have had them out a couple of times over the years. Always show up on time and work to fix the problem! Wouldn’t trust our pipes with anyone else! Would highly recommend!
Crystal Point
23:14 08 Jul 20
Debbie Reves
19:34 08 Jul 20
James came promptly to address several plumbing problems. He explained what he was doing and why. He was very knowledgeable and professional. He worked efficiently. He worked very hard. We were very pleased with the results. He's a great representative of your company.
David Gillispie
20:12 16 Jun 20
I had a faucet in a shower tub that was constantly dripping. The single handle set screw was stripped AND stuck from years of calcium buildup. Initially called another plumber company, one of the local big businesses. Their quote was $1,500 to cut out part of the tub fixture, the wall behind it, cut out, replace the entire valve plumbing system. I about fell over and knew immediately I was going to get a second opinion. Called B&L Plumbing and Jason (the manager) came out for the call. He easily removed the handle, replaced the cartridge on the Delta faucet, installed a brand new handle all with a great, friendly, professional attitude. And it was only $285! And I don't have a gigantic hole in the shower/tub or wall. I cannot recommend B&L Plumbing enough. A+ for quality, service, knowledge and honesty. Wish more companies were run this way fr!
Ry CO
16:31 15 Jun 20
Cost me about 250 an hour for the plumber to work at my house.Just find you a neurosurgeon; it will be cheaper.
Gail Horman
19:53 04 Jun 20
Had a leaky kitchen sink, so I called B&L Plumbing. They sent James out the same day and he ended up replacing my 20-year old garbage disposal. He was fast, friendly and it's working great now!
Tee Cee
22:11 03 Jun 20
My experience with everyone from start to finish was top notch. Thank you Amy and Carol for your customer care and professionalism. Thank you Michael (service person) for your customer service, professionalism, efficiency, proficiency, and punctuality. I appreciated the quality in your work/product/care. Your passion could not be ignored. I would refer B&L Plumbing Service, Inc to anyone as well as utilize there services when needed. God bless you all!
Victoria Thomas
15:11 03 Jun 20
Natalie Black
19:32 02 Jun 20
Always such a great experience using B & L. The customer service reps are excellent, courteous and knowledgeable. The plumber who comes to my grandmothers house is the nicest guy and always takes great care of her and always explains what he is doing and is very reassuring. I recommend B & L Plumbing to anyone who needs work done!!
Harrison Pittman
02:14 29 May 20
B & L came to do some warranty work. It appeared the repair would not be covered by our warranty. Jason checked and sure enough it was not so we scheduled them to make the repair and we would pay out of pocket. When Jason returned, he realized the problem was not a bad as he had first thought and that the warranty would cover it. He could have easily not said anything, made the easier, less expensive fix and charged me as if he had but he didn't. Honesty and professionalism. We received much , much more than we expected from B & L. I highly recommend them for any of your plumbing needs.
Kathy Dody
02:43 10 May 20
Contacted B&L plumbing based on reviews similar to this one. Could not have been happier. Jason replaced the water softner, pressure reducing valve and explained the need to also install an expansion tank. He was very thorough and completed the job in a very timely manner. Will contact them with any future plumbing needs.
Tom Kane
14:45 02 May 20
My water bills were running a little higher than normal, even after fixing a couple of leaky toilets. A friend of mine suggested I turn off the main valve and check to see if the meter was still turning. Sure enough, it was, indicating there was a leak somewhere between my house and the meter. I did not see any dripping or standing water in the well itself (and neither did a different plumber that came out), so I was thinking the worst; my yard was going to have to be dug up. I called the warranty company and they contacted B&L. Carol from B&L called within an hour and said they had somebody available that afternoon. James showed up well within the time frame Carol had provided, listened to my problem, was very friendly (from a distance) and professional, and quickly found the leak - at the meter. James fixed and tested the leak and we were back up and running within an hour or two. Since this went through the warranty company, I'm not sure what the cost was, but based on everything else related to my visit, I'm sure they're reasonable and competitive. I highly recommend B&L!
Courtney Moore
18:35 27 Apr 20
Our technician, Michael, did a great job in a very timely manner. He arrived on time and finished the job with no problems.
Jorge Velez
17:03 27 Apr 20
Jared Cash
19:11 18 Apr 20
Kay Schweiger
20:39 15 Apr 20
2nd time in a week I've used B&L Plumbing. Very good experience - Waylan is great!
Michael Gauby
15:22 14 Apr 20
Great people to deal with even when working with an "uncooperative" home warranty company. Throughout the entire process, the folks at B&L kept me informed and did their best to remedy my situation. They even called the warranty people to battle on my behalf. Technicians called ahead of their arrival, showed up on time, and even called to check in after the job was complete. I highly recommend them!
Charles Becker
02:13 11 Apr 20
swms26
21:14 10 Apr 20
Micheal, the tech was experienced, knowledgeable and very professional. Service came in very timely manner with great results! (Happy me!) Yes I would recommend again.
Daren Higerd
20:55 06 Apr 20
Walyn has been to our home now a couple times for different issues. He is knowledgeable, courteous and mindful of today's trying times. Work has always been top notch.
Melissa Bennett
00:14 03 Apr 20
My technician, Michael, was patient and efficient. He came to help fix a leak in my bath tub. When I wasn't able to demonstrate the issue for him, he was patient. We did a little problem solving together and were able to get the tub to leak. After that, Michael was able to get the issue fixed in no time. He was also friendly, professional, and excited to see our dogs.
Matt K
21:53 02 Apr 20
Waylon arrived and diagnosed my plumbing leak as a broken pipe, he replaced the pipe in a timely manner!I would highly recommend B&L Plumbing for all your plumbing needs!
Kelton Neal
21:26 31 Mar 20
Quickly diagnosed and resolved my plumbing issue within the week even after having to order needed parts.
Ian Barker
19:11 27 Mar 20
The technician was friendly and helpful. He completed the task quickly and was eager to answer questions I had. Great service.
Deborah Laird-Maddox
19:49 20 Mar 20
DaLana Kunellis
14:14 19 Mar 20
Michael came out within an hour of calling about our main drain issue. He was super helpful, professional, and even cleaned up any mess that was made from the job. I was super impressed!
Mike Reynolds
01:52 19 Mar 20
These guys know their stuff. 👍
KRISTIN WING
19:33 11 Mar 20
B&L became my go to fixer plumber a few years ago. The biggest headache at that that time was when we renovated a downstairs kitchen. Little did I know that the sink faucet kit I purchased wouldn't fit with the existing plumbing. Billie was there for at least most of a day, sawing behind a wall to make the perfect connection to a not-so-perfect new kit. He was my go to when we were looking at touchless faucets for the kitchen (he's a fan!) and explained everything I need to know. Good folks, great plumbers.
Ramona Evans
15:36 09 Mar 20
Arrived home, after six weeks away, to discover toilet leaked upon flushing and, of course, it was a weekend. Friend recommended B&L Plumbing, so made a called. Saturday service, no problem! Waylon to the rescue! Repaired and back to leak-free flushing in no time. I will use again, in the future, and recommend to others.
Jason Cobb
23:13 05 Mar 20
Had an issue for some time with water coming up from our floor drain. Had a competitor (think pink trucks and catchy advertising) come out twice and do everything except fix our issue. Luckily our home warranty had B&L as their plumbing service, because Michael came out and diagnosed the problem within 10 minutes. He was very helpful in answering my questions, and helping me understand where the issue was at; as well as being extremely knowledgeable, professional, and right on time. I couldn't be happier with the service we received, and would recommend B&L and Michael to anyone for their plumbing needs.
Ken Lowry
23:32 28 Feb 20
Technician verified no leak in outside water line from main to house.
Paula Garner
17:32 25 Feb 20
Michael was quick, informative and very polite and clean. I would recommend B&L to anyone requiring plumbing services!
A princess
23:30 24 Feb 20
Very disappointed with this company. Will not use them again. If you have a home warranty company and they assign this B&L company to you please dont hire them they are just waist of time and money. They show up don't do anything they collect the service fees and leave.
AZ ALH
23:26 24 Feb 20
I had very bad customer service experience with this company the staff are nonresponsive the manager acted very non caring when I tried to explain what happned to her.I will not use this company again.
Anisa Mo
23:24 24 Feb 20
Will not use this co again.
Linda Vanderwood
03:15 21 Feb 20
It's never a good time to learn that you have a partial sewer line collapse. B&L came out, on a very cold day, and replaced the damaged pipe. Jason explained each step and I was very placed with the outcome.
Eldonna Davis
20:56 17 Feb 20
Rodrick Goodwin
19:11 17 Feb 20
Jason and Joe did a fantastic job in resolving our plumbing issues. Great customer service and very professional!
Sylvia Hoover
21:45 15 Feb 20
Great service the technician that showed up at my house was friendly and knowledgeable. He went out of his way to fix the problem.
G W Machin
21:06 14 Feb 20
Cleaned main drain under KC's water ins. program. Did great job.GW
Paula Pattyson
15:27 11 Feb 20
I called B & L on a Saturday afternoon for an emergency water heater problem. They were very prompt returning my call and fitting me into their schedule. Waylon arrived a few hours later and resolved the problem in a very quick manner. Waylon was very nice and efficient to work with. I would definitely call them again if I need any plumbing issues repaired.
Carla Scovill
19:36 08 Feb 20
Waylon was on time and delivered service efficiently. He was friendly, knowledgeable, and offered several choices from which I could choose materials. Excellent work.
Tom Scott
22:57 07 Feb 20
I need to add a new Post and review. My Main Sewer Line outside my home broke completely. No movement at all. Clogged to the max. I called my sewer warranty company. I asked the warranty company to send B & L and within 20 minutes I was talking B & L scheduler. Within 2 hours James was at my home diagnosing the issue. The outside sewer line needed dug up and partially replaced. The two employees Bill and Jason arrived 3 days later as time was needed to get utilities marked and city inspection set up. Once they arrived before the scheduled time they were off and running. They were professional and nice and explained what the process was as they proceeded. Within 30 minutes which included the dig they had the problem figured out and within 1.5 hours they were completely done waiting on the city inspector to come approve the work. This company is by the book and very reliable. Bill and Jason are super guys as we talked super bowl parade since it was the day after and they helped me save my bush that had to be removed and kept my sprinkler system in tact. These guys and the company are a 15 on a scale of 1 to 10. This is the only Plumbing company I will ever use again. Thanks B & L Plumbing as you made the fix worry free for me.I want to thank Lead Service Tech James McReynolds for being such a professional and kind plumbing tech. James was able to fix the major problem we were having in a short time. He educated me on what to do if this ever happens again. He was the best service tech of any kind to come to my house and fix any kind of problem. His business card is now attached to my Home and Sewer Warranty folder and I will be requesting him from this day forward. Thanks again. Tom
Steven Selvig
19:53 07 Feb 20
Really appreciate how polite and courteous Michael and his assistant were throughout our service. Answered my questions and took me through the work upon completion. Great guys. Definitely recommend and will use for future services.
Michael Hall
15:38 06 Feb 20
We had to have some emergency work done on our sewer system.James and the crew came out and dug the hole, took out the old pipe, replaced with new pipe, back filled the hole all in one day. They answered ALL our questions and explained in detail what had happened and how they fixed the problem. What more could you ask for!
kim backhaus
23:33 05 Feb 20
Waylon came out to our house because of a drain stoppage and did a great job! This company is awesome!!
Rita Rupp
22:03 03 Feb 20
Michael with B&L Plumbing impressed me with his quick assessment of several plumbing issues. He identified that my sump pump was not working which could have caused serious basement flooding. In one visit he made 2 other repairs -- on a toilet and shower faucet -- as well as replaced my sump pump which looking at the removed part was well beyond its usefulness and past due for the junkyard! Thank you, Michael, for your professionalism and skill. I am pleased to recommend your services without reservation.
Brian Sasser
18:19 03 Feb 20
James is a knowledgeable technician office staff was great to work with will recommend to my friends
Craig Brandon
22:22 31 Jan 20
GREAT service. Absolutely no complaints.
Katie Hall
17:48 31 Jan 20
Janet Haller
03:21 28 Jan 20
Waylon has been coming to my house for years for plumbing issues periodically. He is always on time, fixes the problem quickly and is professional. He explains the issue and how to prevent it from happening again. This last visit he even fixed the door handle on my front door, not part of the service! Thank you all for the wonderful job you do!
Kim Ade Gibson
23:09 22 Jan 20
Waylon unclogged a serious drain problem in no time, quite pleased with my service. Thank you
Bethany Wilson
21:28 15 Jan 20
very professional - thank you for answering all of my questions.
Christian Huffman
15:27 15 Jan 20
I worked with B&L to have a complete sewer line replacement after having a few points collapse on my original line. Long story short these guys are absolutely great. The job had several unforeseen complications that we managed to work through in a manner that was fair for all parties involved, which I particularly appreciate. All members of the staff were timely, communicated well, and were great to work with which made an expensive, unplanned expense easier to accept.James & Bill - thank you for making the process manageable and having integrity and transparency throughout the job. I don't often write reviews but this was an easy one to write because of your service.
Benjamin Seba
20:59 14 Jan 20
Worked with B & L through my home warranty service and they got the job done when other plumbing companies failed. Highly recommended.
William Fialka
18:16 13 Jan 20
The only plumbers we will ever use, professional staff & quality work. Always go the extra mile in how they explain the work then perform the service.
Judy Carpenter
19:49 08 Jan 20
When my water heater stopped working, I was referred to this company by my home warranty provider (2-10, whom I also recommend; this is my second house in 15 years with them). The Both offices were quickly responsive, knowledgable, and helpful from the beginning, and throughout, as was the technician. It took two visits to get the unit back on, but that’s not the fault of the tech; the problem was more complex than it initially seemed. The warranty and plumbing offices were diligent about making it possible for the extra work to be completed with in 24 hours of the initial visit, and the technician was cooperative and friendly. throughout. Kudos to all.
Alec Haight
20:19 07 Jan 20
Front-to-back, B&L Plumbing is the way to go. The service staff is very friendly, making scheduling a seamless process. For my service call, the technician, Jason, educated me on all the different ways an issue could arise, and steps needed to make sure to avoid them in the future. Most importantly, he was extremely personable and trustworthy. It is safe to say I will be a repeat customer if any problems exist in the future.
dorothy smith
16:52 07 Jan 20
Wayland was courteous, very knowledgeable and prompt. I would recommend him to anyone.
Dee Vande Ven
03:41 04 Jan 20
We have a home warranty. This is the second time James has come to our home. He is very easy to work with and very conscientious about his job. He is a great representative of B & L Plumbing.
Barbara Jefferson
23:24 03 Jan 20
The staff was very prompt when calling to set up my appointment and kept me informed when the plumber was on the way. Waylon who did the work explained everything and was nice and funny. I will be using and recommending your company in the future. Thank you so much.
Shella G
22:47 02 Jan 20
Used B&L as part of my home warranty. Had a clog in my house trap and Waylon showed me how to resolve the issue on my own for future reference. Highly recommend!
Mark Fitzpatrick
16:08 28 Dec 19
Couldn't have been happier with the technician Michael who checked our sewer line. He was polite, professional and explained everything as he ran the camera through the line. And he seemed like a great guy too (despite his New England Patriots tattoo). Thanks B&L for excellent service.
Scott Schumacher
20:24 18 Dec 19
Came out and did a great job fixing our leaking toilet around the base. Would hire them again if needed.
Charles Vande Ven
20:11 18 Dec 19
James came this morning to fix a problem with a toilet. He was prompt, courteous and easy to work with. I would recommend him to everyone. He deserves his gift card and and any bonus that is available. If we need help, I want James to be the plumber.
Joe Foster
18:53 18 Dec 19
We had a fantastic experience with B&L Plumbing. They came out quickly and were very efficient. They kept our bathroom clean and did an outstanding job. I highly recommend them for any plumbing needs!
Jay Horowitz
18:37 18 Dec 19
Our kitchen sink got plugged up James from B&L Plumbing came out they did an excellent job you cleared it up was very cordial explain to us exactly what to do and how to take care of it for the future. We have used B&L Plumbing before in the past and they've always been great at what they do we've never had such good service like we do with them.
Gabriela Lopez
21:53 17 Dec 19
Recommended by my warranty company, I like that they were quick to respond, have a team come out, and able to get a person when I call with questions. Great job from everyone James and the dig crew, Waylon, Jason and the ladies in the office.
Samantha Walsh
16:03 12 Dec 19
Waylon was great and super helpful! Great working with him!
Michael Zewalk
12:41 12 Dec 19
This is a real review from a real customer. I had roots in the my sewer line. James & the dig crew were awesome. They communicated with me every step of the way. This company knew what they were doing. I will be using them in the future. Thank you B&L plumbing!
Andre Wallace
15:50 11 Dec 19
LaWanda Newton-Henderson
16:52 10 Dec 19
Waylon was my plumber assigned to the job. He was prompt, polite, personable and knew what he was doing. The company scheduled the appointment timely and in a professional manner. I would highly recommend this company to anyone.
Benjamin Arnold
15:50 10 Dec 19
Called first thing in the morning hoping to get a technician to my house sometime that day to fix an issue with my kitchen sink and was told they could get someone out that morning. A little less than an hour later I was called and told that a tech was on his way! Michael had the problem fixed in less than an hour and he even installed my new garbage disposal I had bought and was going to put in myself after he was finished with the faucet! Took him a just a few minutes to install it, but probably saved me at least an hour of frustration there🤣Fast, professional and upfront pricing! Would recommend them to anyone in need of quality plumbing service!
deseree harrison
15:13 09 Dec 19
I used them under my home warranty! I had an amazing man come out and was very patient considering he’d come out twice already. He loved all my rescue cats, and made me feel a lot better! Thank you guys! I will recommend:)
Ronald Lewis
09:39 05 Dec 19
Staci Venzor
21:16 04 Dec 19
Professional, friendly service
Bryson Heenan
01:19 04 Dec 19
James was fantastic. Very informative and patient with my questions.
jmartinmcr
15:07 02 Dec 19
Thanksgiving is saved thanks to Waylen and B&L! Hot water heater stopped working the day before Thanksgiving. Our home warranty dispatched B&L and they were there quickly. Waylen was great, it took him 1/2 hour to diagnose the problem and make the repairs. No nonsense sales pitch or scare tactics, just great service with a smile. HIGHLY recommended!
Nora Barringer
03:31 30 Nov 19
B&L Plumbing is a provider through my home warranty company. They were quick to diagnose the problem, get it approved and complete the repair. They even provided proof of upcoming repair for insurance purposes.
Mildred Young
01:43 28 Nov 19
I have used B&L Plumbing in the past through my Home Warranty program. I have been very pleased with the results. Always on time and they do good work.
Terri Auderer
00:06 27 Nov 19
I called in the afternoon for a home warranty claim and she said she would have someone there that same afternoon. Jason was prompt and quick and explained the issue. Very satisfied and will call on them again in the future.
Brian Nixon
00:58 22 Nov 19
Called my home warranty about our water main valve leaking. B&L had a plumber over as soon as possible to inspect, take pictures and document to submit for warranty. Upon approval they were quick to schedule the repairs (we needed four valves replaced in the end) and arrived on time to perform repairs. All repairs were done on same visit, plumber performed a walk through to show all repairs were made and functioning properly. We would highly recommend them for any future plumbing needs.
Gary Chubb
13:58 21 Nov 19
As my wife and I settle into our new (to us) home, B & L continues to respond quickly to our needs. Their technicians are professional, knowledgeable, and respectful of property while being reasonably priced. I am happy to recommend them for your plumbing needs.
Jennifer Sigler
19:34 15 Nov 19
James was efficient and kind. And when the bill came, it was less than quoted! Love the honesty. Thanks, James!
Dev Malik
20:21 13 Nov 19
Based on my previous experience, I hired them to put in a Pressure Reducing Valve... once again they were quick to respond, quick to schedule and quick to complete the task. Everything is operational and the whole experience was painless..thanks
Grace Holmen
16:20 05 Nov 19
The technician Waylon was prompt, very friendly and efficient. He quickly resolved the problem and recommended a product to put in my AC/humidifier drain to prevent the problem from recurring. We've had this problem happen several times before but he was the first one to tell me what to do to prevent further incidents. Thank You!
woodrow woodruff
15:37 02 Nov 19
Thank you James at B&L plumbing for working with me on time. My extended warranty company set me up with other plumbers that would not take a later schedule time of 4:00pm for a sump pump. James agreed to work with me on time to get my problem fixed. I would highly recommend James at B&l plumbing services.
Cindy Ashman
02:17 02 Nov 19
Have used them twice from my home warranty and really satisfied with their quickness and professionalism.
Kurt Suchomel
13:19 29 Oct 19
Just please don't call anyone else. When you find the best, stay with them. Read the reviews. Professional plumbing services by professional employees.
Meredith Smith
19:13 28 Oct 19
Excellent service. Very fast and very clean! Would definitely hire again!
Robert Braden
16:35 28 Oct 19
HIGHLY recommend using B&L Pluming for all your home plumbing needs. Technician response time and professionalism was top notch. Jason fixed our issues quickly and got us back up and running.
Pam Webster
21:34 25 Oct 19
I would recommend B&L Plumbing to everyone. I live in an older home and consistently have plumbing issues. Waylon always arrives on time and is very professional and knowledgeable. He always gives tips on how to prevent future plumbing issues. Dispatch and customer service is great. They always work to get you on the schedule as soon as possible.
Dan Estes
01:25 23 Oct 19
Had a sewer main clog in an atypical location. Jason and his team had to go the extra mile to get our house back to normal. I will use B&L again and recommend them.
Derrick Williams
23:14 22 Oct 19
Very professional and helpful staff...Efficient and well done service. Very helpful when dealing with the warranty company. Thank you all.
BRADLEY PHELPS
15:36 18 Oct 19
John Fogarty
14:38 16 Oct 19
Our plumber James was on time, courteous and professional. Took care of our problems and we could not be more satisfied with this service call.The follow up call was excellent.
David Gerke
19:51 14 Oct 19
Bill B
19:08 14 Oct 19
Michael was prompt, professional, thorough and friendly. He had to order parts and installed them ahead of schedule. The ultimate test- Would I use them again? I would. Most definitely!
Aaron Hirsch
15:18 13 Oct 19
I can't speak to other companies and response times, but James w/B&L came out on an urgent matter with our main line (poo water in the basement is so much fun) and was not only able to quickly identify the problem, but get it remediated. Once that was done he provided some thoughts on best practices moving forward to mitigate the issue in the future. What's not to love about fast and competent service.
Meesha Viron
17:44 11 Oct 19
James was great, repaired the leak quickly and made some suggestions how to prevent more issues in the future.
Shannon Johnson
13:53 11 Oct 19
Came home after dinner to water in the laundry room and a backed up kitchen sink. Reported it that night to our home owners insurance and B&L was there the next day. Jason was very friendly and professional. Problem solved. Would definitely recommend them!
Brian Beebe
13:59 10 Oct 19
Did what they said they would do when they said they'd do it.
Rick
13:09 10 Oct 19
great job
Anna Thornton
14:12 08 Oct 19
James was professional, friendly and knowledgeable! The customer service representatives were courteous too. We have a home warranty and I request them anytime plumbing work is needed. A+++
NEHT Properties, Inc
16:23 07 Oct 19
great work on a complicated job - Thanks
steve roweton
15:53 30 Sep 19
Just completed a broken indoor pipe repair by James. Excellent work, very efficient, would highly recommend to anyone in the need of plumbing services.
mary cease
20:25 28 Sep 19
My husband said he never had seen someone work so fast and efficiently. Our problem was quickly resolved.
Jack Frost
15:14 24 Sep 19
We were experiencing some sink problems, with a slow drain and a gurgle. I had done some investigation and discovered the problem to exist before the cleanout for the sink line. Mike showed up to help and did a quick and good job. Our sink works better than before after a lateral line clean. He was very courteous. The only complaint is how long it took for the appointment to happen, we called on a wednesday and did not receive the service until the following tuesday.
Katie Klose
20:51 23 Sep 19
B&L was recommended to me by my HSA. I originally put in for a sink pipe leak since that is what I thought it was but Michael was able to not only fix the pipe but also identify another major plumbing problem and fixed it without question. By far the best and most personal work I’ve had done. Thank you Michael and thank you to B&L.
Deborah Olive
19:08 20 Sep 19
The service technician James was very knowledgeable personable and professional in on time and did a thorough job thank you so much
Jessica Carney
15:12 18 Sep 19
I can not say enough WONDERFUL things about B&L and in particular Jason Liane (Field Supervisor)!!! Prompt, fast, friendly and knowledgeable service!!! Talked me through the problem and the solution. Also provided me with solutions to keep the problem at bay. Call them first!!!!!!! Thank you so much again Jason for making a big, dirty problem easy to deal with!!!!!!
Sharon Acklin
15:58 17 Sep 19
I was referred by my home owners insurance , so there was no choice. However, I was really impressed by the profession service and friendly technician. I would recommend anyone needing reliable plumbing services to call B& L Plumbing !
Ms. Tracye
14:51 16 Sep 19
B & L Plumbing the Customer Service from Ms. Christy & Ms. Deb in the Office to the Service Tech Mr. Jason that repaired the leaking pipe under my kitchen sink was OUTSTANDING! This team was professional but yet personable by treating and resolving my emergency!God Bless You All! 🥰
Heidi Sh
19:06 14 Sep 19
James was very professional, listened to what I had to say about the problem, and went right to work. I would definitely recommend and use this company again in the future.
Patty Corkran
20:29 13 Sep 19
I called first thing in morning w a clogged sewer line. Jason showed up quickly. He did a great job of quickly accessing the problem and solving it. I had called several other places and was told it would be hours (actually one said days). Jason was done, paid and gone before some had even called me back.
Tatia Dugger
18:41 12 Sep 19
James did an amazing job with communication and giving advice on next steps. Needed a mitigation company to come in for damages and he went above and beyond to arrange that for me. Extremely helpful! Would definitely used this company again!
Anita Parran
02:04 12 Sep 19
James was great! He identified the issue, and resolved the challenge. He also provided additional professional information that will assist in the future! THANKS!
Juaquan Herron
18:22 11 Sep 19
Jayson was quick and efficient. Hes also a pretty cool guy to talk to! Informed me of everything he was doing and possible problems!
dave nicholson
22:07 10 Sep 19
Asked B&L for options to provide a sump pump back up system. I was given what I felt was a very honest evaluation of options and went ahead with an installation. The service from both the office and the field service supervisor (Jason) was excellent. Jason completed a clean installation very quickly and took the time to explain how the new system would work and how to maintain it. Great service which I will use again.
Norman Wade
22:00 10 Sep 19
My wife has been wanting granite counter-tops for several years. Last week they were installed. Unexpectedly, we were informed that they only installed the counter-tops and did not do the plumbing required to reestablish our working kitchen and that we would have to contact a plumber. After a little research, I called B and L Plumbing from Lee's Summit and set up an appointment for Monday between 8 am and noon. At 8:45 am on Monday, my doorbell rang; the plumber was here. Bill came in and went to work resolving all our problems. He installed a new kitchen faucet, new water shut-offs and a new garbage disposal. He then reconfigured and installed a complete new drainpipe system and checked the operation of everything he had worked on. Perfect the first time! Bill knew his plumbing, was totally professional and insisted that he tidy up after completing the job despite my wife's offer to do so. We will use B and L again if we have the need and would recommend them whole-heartedly to others.
Angela Sanstra
16:16 03 Sep 19
I had a slab leak and was told 10ft of flooring and drain would be replaced for $3300. Maybe 6 foot was replaced. Two weeks later the drain where the replaced pipe connected was clogged and then I was charged another $145 to plunge the drain. The office staff is very friendly but I will never use this company again.
anthony dart
16:15 03 Sep 19
We recently moved into a different home and had a drain pipe that was leaking. We called our home warranty company Old Republic who set us up with B&L Plumbing to come out and resolve our issue. Michael showed up on time and was very professional. He resolved our issue very quickly and explained everything he did. Highly recommended! I would use B&L again even if my warranty didn't cover the work. Michael was great!
Teresa Simpson
16:25 30 Aug 19
I highly recommend B&L Plumbing. We had a sewer issue that needed repair . The job required digging our yard and our neighbor's yard. The repair was done on time and for a reasonable price. Both yards were filled neatly. Everyone was courteous and professional. Thanks for fitting us in your schedule this week.
T W
18:53 28 Aug 19
Today was my first time using this company. My previous plumber retired, and this company was recommended. Based on today's experience (replaced a sump pump), I would recommend this company. James was prompt, polite and cleaned up his work area! I will definitely call them again when I need assistance.
Pamela Palmer
21:04 27 Aug 19
I highly recommend B& L plumbing. Mike was orginally scheduled through my home warranty to fix my garabage disposable. He discovered that I had another problem with a leaky faucet. I appreciate his patience with the Home Warranty and how quickly he resolved the problem and replaced the faucet.
Keech H
15:52 26 Aug 19
Amazing service, timely and helpful tips!!! I highly recommend!!!!
Doug Washington
17:14 22 Aug 19
About 11am on Saturday, I had a backed up main sewer exit line. I have a sewer line service plan and I called it in. My warranty company said I’d get a call within the next 4 hours. My case was picked up by B&L Plumbing and I got a call from James with B&L within 90 minutes. He was able to give me an estimate of when he’d be able to get to me (5pm) and said he’d call when he was about 30 minutes away. About 2 hours after that, he checked back in to let me know that he was still on track to hit the time he estimated. James called me about 4:30pm and said he’d see me at 5. He got there at 5 and had my line cleared in about 10 minutes. James said I was his 6th and last call of the day. Even though my line was cleared, James stayed for another hour plus and cleaned out over 7 feet of tree roots from my line. I was really impressed by the job James did - he was very thorough in solving my issue and doing the work to prevent further issues. With this level of dedication to getting the job done right, taking care of the customer, and keeping in communication that James demonstrated on a warranty call on a Saturday evening, I’ll definitely use these guys again! So glad my warranty company connected me with them.
Ebb KIng
20:13 19 Aug 19
James was amazing, we have had 3 plumbers out before him to fix our clogged drain, which ended up being a broken pipe. however James was able to snake it out and told me how to maintain our pipe and said if he did need to replace the pipe he would be happy to do. We had been without a sink for 3 weeks, no one was able to help us until James. Thank you!
Greg S
19:46 19 Aug 19
Michael did a great job installing our water heater. He was polite, professional, and provided clean, quick, and efficient service. If we ever need plumbing work done in the future, we'll be contacting B&L and hopefully be assigned Michael.
Lisa H
22:42 15 Aug 19
Very happy with the service! They came out the same day I called and did a wonderful job! I would highly recommend. Thank you very much.JOE H.
Lois Tope
16:07 14 Aug 19
I think James did a teriffic job!!
Jim Rosasco
15:00 14 Aug 19
James was incredible. He took the time to explain everything he would need to do and was very patient when answering my questions. He is very knowledgeable and explained what would probably happen with the warranty company denial. I would recommend James for any plumbing job that is within his expertise. Thank you James
Michelle Heacock
20:16 13 Aug 19
B&L came out to initially do a home warranty check on my sewer main line as our drains in our basement were not draining - after finding that it was broken they were very nice and quick to access the cost and quoted me an amount and stuck to it. We were going out of town and they did the work while we were out of town and was able to communicate with me in a timely manner. I appreciated the kindness and communication throughout the whole process.
Colin Blunt
17:22 13 Aug 19
B&L Plumbing are hands down the best plumbers I've ever worked with or heard of. A year ago, we had some issues with our pipes and James came out and fixed everything no problem. Not only that but he was wonderful with our dog (which means a lot to me), super friendly and gave us some excellent (and free!) advice about how to maintain things in the long run.This year, we started off with some water hammer problems, so when James wasn't available I was initially a little bummed that I wouldn't be able to work with him again. However, the guy they sent instead, Jason, was equally friendly, equally respectful and even SHOWED ME HOW TO FIX THE PROBLEM MYSELF!!! Unfortunately, that problem escalated into a leak through our foundation drain (a major fix that cost us plenty in our water bill), but they came out today to fix it and were done in under 2 hrs! Working with B&L (and insurance thank goodness) saved us literally thousands of dollars. They even installed a PRV valve and fixed our upstairs faucet in minutes flat at no extra charge!!AND their office staff is just as good - Deb & Christy bent over backwards to work with my insurance company so that I could be sure to use B&L. They didn't need to do those extra things, but they helped us out anyway just because.Everyone at B&L seems to take great pride in their work, and for good reason - they provide top-notch service at super reasonable rates and are just overall wonderful people. I'll never work with another plumber for as long as I'm in Kansas City and you shouldn't either. Stop looking for a plumber and hire B&L Plumbing for everything all the time!!!!Thank you SO much toJames, Jason, Bill, Brian, Deb, Christy and everyone
Lisa Taylor
13:28 11 Aug 19
Knowledgable and great attitude/ customer service
Jennifer Tanner
23:29 09 Aug 19
They arrived on time and finished the job quickly. Unfortunately i was working and unable to meet the gentleman who came but was told he was courteous and professional.
Mark Whitaker
16:07 09 Aug 19
We've had B&L Plumbing (and specifically Wendell) take care of multiple items for us through the years. Each and every time, he has dealt with the issue but also been friendly while doing so and making sure we understood what was going on.
Whitney King
17:44 07 Aug 19
We had Jason come by to look at a water heater after getting what seemed like a very high estimate from another company to replace. He gave me a bid for FAR under what the other company gave, and explained each charge. The replacement was quick, and the work looks great! Jason and everyone else we've talked to at B & L Plumbing are extremely nice, and professional. We will use them in the future and will be recommending them to family and friends!
linda morrisl
15:52 07 Aug 19
James installed a new faucet and cleaned out the drain very quickly. His advice on keeping the drain clear was very valuable. I’ve been a customer for more than 20 years.
Stasi Willmon
19:14 06 Aug 19
Jason came out on service call from our house warranty. He was on time and friendly and fixed the problem right away! Glad we had B&L come since the other company never showed.
DK Thornton
16:31 06 Aug 19
James was great!
Gary Hawkins
15:34 06 Aug 19
Bill, Lisa and their team are always willing to help us. I am a commercial building owner and we entrust all of our plumbing needs to B & L. They have always been very responsive and we are never disappointed in their service or timeliness. I would highly recommend them to anyone looking for a plumber - commercial or residential.
Michelle Crislip
00:20 03 Aug 19
Jared Cash
20:11 02 Aug 19
These guys are great! Super professional and very knowledgeable. I tried to fix a clogged toilet by removing it and cleaning the trap and ran into a problem with the shut off valve I couldn't fix. B&L replaced the valve, scoped the pipes to make sure there weren't any foreign objects, reseated the toilet, and even replaced the fill valve all in under an hour. I would absolutely recommend them to anyone that has an issue.Thanks so much for your expertise and top notch service!
Ryan Townsend
19:30 02 Aug 19
I had an urgent issue and had to shut off my water. It was difficult to get a plumber same day. B&L came out within 90 minutes and saved the day!
Christopher Sorenson
18:54 02 Aug 19
Mike and Josh came out and did a great job removing an old pipe and cast iron trap - no easy task! They put in new PVC and we’re professional and courteous the whole time. I would highly recommend B&L plumbing to anyone.
Devin Hinnant
19:27 01 Aug 19
James is very knowledgeable and fixed my licking water faucet with no issue. He also walked me through how to fix it myself if I have the issue again.
Jackie V
14:01 29 Jul 19
Just had James and Josh come out to fix 3 of our toilets that weren’t working properly. The office staff called ahead to let me know they were on the way and they showed up promptly, diagnosed, and fixed all 3 toilets in under an hour.I would highly recommend this company and their staff to anyone in need of plumbing services. Both the technicians and the office staff were friendly, polite, and professional.
george brockman
14:32 25 Jul 19
Fast friendly and professional. Before I retired, I worked with a lot of construction people (contract coordinator) and Bill was the kind of tradesman that I would love to work with. He checked all of the boxes that I would use to hire a contractor.
Ryan Rainville
12:53 25 Jul 19
Everyone that came out was extremely professional and punctual. Office staff kept us up to date with all details of the sewer line repair job we were having done. Would recommend B&L to anyone needing plumbing services.
Dawn Patterson
17:56 24 Jul 19
The customer service is great. The representatives are very pleasant, professional, and helpful. James, the serviceman, has been prompt, efficient, polite and professional. He kept me informed throughout the process and was willing to answer all of my questions. Great job, James, and thank you!
Jenny Wheat
19:01 22 Jul 19
I've had a hard time with a couple of different companies not completing the work correctly and B & L came out to assess what had not been done right, and they were very honest and helpful and fixed all the remaining issues and offered both an affordable option and a more high-end option to give me choices. I appreciated feeling like I finally got the issues resolved.
Deron Johnson
15:53 22 Jul 19
Great experience -- James was outstanding to work with!
Charlene Thompson
17:19 19 Jul 19
James replaced the PRV and calibrated the expansion tank today. I've relied on B&L Plumbing since I bought my house. Always professional, courteous and efficient. I've recommended B&L to my neighbors and coworkers for years.
Dennis Foley
21:21 17 Jul 19
Deborah Harrison
17:07 17 Jul 19
Mike did an awesome job. Very professional & courteous. Satisfied with the job he performed.
Kathleen Ingraham
21:13 10 Jul 19
Mike at B&L was fantastic to work with! As a new homeowner, I appreciated his professionalism, knowledge, and dedication to getting the job done right. I highly recommend B&L Plumbing Service Inc. Thanks, Mike!
Ryan Hurst
00:31 09 Jul 19
Great service! Prompt and knowledgeable.
Kathleen Clay
20:17 08 Jul 19
This was the third plumbing company that I called. No one else was even answering their phones which is frustrating to me. Customer service is a huge trigger for me. The ladies at B & L not only promptly answered the phone but they had an opening the next day which was good because I had water leaking under my kitchen sink. The plumber showed up promptly on time and he quickly addressed my issue and fixed it within 15 minutes. I would highly recommend using B & L, I know that I will be calling them for my future plumbing needs.
Joe Yasso
14:40 28 Jun 19
michelle locke
16:56 26 Jun 19
Mike from B&L did a exceptional job on my plumbing issues. He was polite and got the job done in a timely manner. I would recommend B&L to others from now on. Thank you Mike and B&L.
Hollie Boyd
17:13 25 Jun 19
Jason originally came out on a service call from our home warranty. He was just awesome. I asked him for a quote for some other work we needed done and the prices were affordable and we trusted his service. He just returned yesterday to work on the other project and was extremely professional and did a fantastic job. Anytime we need a plumber we know right where to go. Awesome company!!!
August Fuhrman
01:03 15 Jun 19
Used this plumbing service many times. Their techs are extremely professional, friendly, and knowledgeable.
Erin Fajen
21:45 14 Jun 19
A big shout out to MIKE for Work Order #506223682. He quickly diagnosed my leaky faucet, had the perfect part in his service vehicle to fix the issue, and fixed it on the spot. The entire process took less than 20 minutes! He was professional and efficient and I appreciate his dedication to a job well done late on a Friday afternoon. As his last customer of the week - he treated me like I was the first customer of the week. Thank you!
k j
19:46 14 Jun 19
This company was PROMPT and responsive! Michael was our technician and he was efficient, helpful and ensured we understood the work — and even gave us advice for clean up.They have weekend emergency service and their call center has extremely friendly and helpful staff.This was our family’s first plumber call in this area so it always feels like a gamble. We hit theJackpot!!!Highly recommended!!!!
Melissa Engbroten
18:58 06 Jun 19
Mike was very nice and professional. He did an amazing job at fixing our faucets
Julie Jimerson
20:48 03 Jun 19
Bill replaced a garbage disposal and installed a sump pump - amazing work and customer service! Definitely will use for any future needs and highly recommended.
Floyd Montgomery
01:14 31 May 19
I typically don't rate or survey service companies but, I was extremely impressed with James McReynolds from B&L Plumbing. My property was backed up with water leaks all over my basement. James was professional and resolved the issue with clear information on how I can prevent in the future.
Shellie Montemurro
21:54 28 May 19
B&L did a great job for a reasonable price, we will use them again! They performed yearly maintenance on Tankless hot water heater and it is running like new again.
J Davidson
14:38 24 May 19
If your going through your warranty company beware!!!Company states: 24 hour/ 7 days a week emergency service available.Customer advised; Your a customer only through a warranty service so your “less than a customer” and we are booked out for 8 more days. The first appointment they set 8 days out no one showed but we were told well we sent you a text. Why text if you told me I have a window of time they will arrive then call us liars that we didn’t receive the text? Your active water leak can wait.How many people have leaks that a company who works 24/7, can’t get to you for 16 days?Worst customer service! Next company, out here 8am next day and being fixed ASAP.
Monique Evette
15:18 23 May 19
Had to get a new water heater, Billy was so very friendly, up front and knowledgeable. His team that came with him was friendly as well. They did not leave behind any messes and let me know I could call anytime if there were any problem with their work. They did an excellent job there were no problems.
Phoenix Harrison
23:17 21 May 19
By far one of the best customer service experiences I’ve ever had. Long Story short my Sump Pump went out and flooded my entire basement, the contractor from a different company showed up, decided he couldn’t do the job because it would take too long. I called Deb and she had Billy our to my house in 30min. He completed the job in about 15 min and was the nice as can be. I will always recommend B&L, they’ve gained a hopefully not very frequent, loyal customer!
Aunie Hicks
19:11 21 May 19
Mark Piggott
03:02 15 May 19
Initial response from Home Warranty provider was at least 1-2 weeks before plumbing service could inspect water heater and investigate why no hot water. B&L Plumbing were able to fit us in due to a cancellation and once diagnosed fault with water heater, were able to replace within 2 days. The Technician James that carried out the work did a great job.
H. Powell
00:02 11 May 19
JAMES is the most Courteous, Respectful ,Polite Professional Plumberthat we have come across. He came out to snake a sewer line and we came up with some problems with it , He camera the line found a collapsed . He did not force any repairs on us he allowed us to see if it was on the city's end or ours .JAMES came back out to meet with the city and it was discovered it was on the city end . We appreciate what JAMESdid for us I appreciate the respect JAMES gave to my Husband and if it would of been on our end to repair we would have requested for JAMES to be the one to repair it .B&L You have one of the most outstanding representative for your company thank you JAMES
Kelly N
22:39 10 May 19
Hired B&L Plumbing Service to fix a broken water pipe this morning. They where fast, fair priced and friendly. James was the service person. I would definitely use them again.
Larry Pace
22:26 10 May 19
Service technician was on time and gave me a estimate before any work was done. I had three small projects and the prices were a little higher than I expected, but the work was done promptly and I am satisfied. I would recommend them to anyone.
Elizabeth Brink
19:25 09 May 19
The team at B&L Plumbing are the best! Courteous and friendly, they aim to get the job done right on the first try.We've used them for various plumbing issues and they are a contractor under our home warranty.Their team calls promptly to schedule a technician. The technicians are polite and knowledgeable.I highly recommend this business for your plumbing solutions across the KC metro.
Jonathan Wiles
16:48 09 May 19
B&L was contacted by my Insurance Company. They provided kind customer service, but there were several issues with this service call:1. Their phone service is under work. There were multiple times that I could not get through to them.2. Their telephone service personnel struggled to find out and explain what was wrong with not being able to reach anyone.3. The soonest that they could get to us (while knowing we had sewer draining on the basement floor) was 72 hours away.4. When the service technician arrived, he did not have the correct equipment to fix our problem. He said he would go back to the office and reschedule the appointment so that he could have his electric jetter with him. This was on a Friday.5. Monday morning, we did not receive a follow up phone call rescheduling our appointment. In fact, I was told that they had closed out my account showing that the problem was fixed. After sitting on hold for several minutes, they were able to reschedule my appointment for, you guessed it, 72 hours away (Wednesday).6. When the technician arrived on Wednesday, he decided that he didn't need to jet it after all. Instead, he just used his snake to fix the drain. He had his snake on him Friday, but instead we were made to suffer with sewer water running across our floor for over a week for what could have been much less time.All this to say, they were very kind and understanding, especially when I called to speak to their office manager about this situation. After they get their phone system fixed, I believe that they are a company that you know you will be able to speak to someone and be heard. I do not believe they are effective, nor efficient with their technicians and schedulers. I hope education in their policies and customer service could fix this for them.I was glad that I called and spoke to the office manager, because she did let me know that their Standard Operating Procedures for fixing my issue was with an electric jetter. Since it was with a snake, there is a chance that they may be called back out to fix it again.
W Basham
12:47 08 May 19
I requested a service on my sump pump on Sunday. I called Monday morning worried with all the rain we will be getting all this week and I stated that I needed someone out same day. B & L Plumbing came through only 3 hours later, replaced my sump pump in the fastest speed ever and my basement is a dry as ever! You all are amazing and have amazing service! Would use you again in an instant!
Randy Maglinger
21:42 03 May 19
Thomas Haslett
20:27 03 May 19
We had a sump pump fail after heavy rain and a significant amount of water was coming into the house and had been overnight. I called B & L plumbing in the morning around 8am and by 9am Bil arrived at the house to swap out the pump with a better model. By 9:15 the problem was completely fixed and Bill had cleaned up his mess and was able to talk to me about what happened and why, then proceeded to spend some time looking over the rest of my system to make sure we had no other issues and educate me a little bit more. Could not be happier with the service and wont call anyone else in the future.
Phil Williams
13:54 03 May 19
Had B & L Plumbing Services, Inc out to replace my 18 year old sump pump that went out. James was the technician that came out and was very professional, knowledgeable and courteous. He answered all my questions and explained everything to me. Highly recommend this company and will use them again.
Cheryl Holcomb
19:38 02 May 19
Our sump pump went out yesterday and then basement flooded! Billy at B&L Plumbing came out after call to our warranty company and I feel so fortunate that they were the company that came out! Got me fixed up in a timely matter and were super helpful. Actually called back the this morning to make sure all was working properly. Thanks B & L Plumbing! I would highly recommend!!!
B Mase
19:20 02 May 19
Jason was a great help and didn't charge me for a quick fix he found regarding my sump pump!
Brandon Fuller
23:44 01 May 19
B & L Plumbing Services, Inc is the most professional, knowledgeable and fastest plumbing service I have ever used! Within a few short minutes their plumber was able to diagnose and explain to me what needed to happen with my sump pump issue. He fixed the issue within a few short minutes and also knew exactly what my insurance company required, and all of the regulations surrounding the replacement of the pump. On top of being so knowledgeable and professional he was extremely friendly and and made me feel like I was an important customer to him. B & L Plumbing is the very best and I recommend them to everyone!
Brennan Shirk
18:40 01 May 19
Michael was fantastic! Lots of knowledge and easy to work with!
Kelley Angel
16:27 01 May 19
James from B&L Plumbing in Lee's Summit came out to replace a leaky pipe that dripped from the bathtub on the main floor to the basement. James was professional, efficient, and willing to answer all my questions. Thanks, James!
Erik Blubaugh
20:43 29 Apr 19
James was very knowledgeable and friendly. He was very professional and fixed my leak quickly and efficiently.
Nick O
15:13 29 Apr 19
James from B &L Plumbing Service came out to fix our leaky toilet. He was very nice and patient. He found the problem with the toilet and fixed it in a very timely manner.I would highly recommend using B & L Plumbing Service, ask for James. He was great!!!
susan martinez
15:05 24 Apr 19
They have the best customer service. James was our plumber that came out to our house. Extremely nice and polite. Fixed our sink and made sure we were completely satisfied before he left. Would highly recommend this company.
Susan Watkins
13:21 24 Apr 19
B & L Plumbing just replaced my hot water heater & provided excellent service. The technician, James, was professional, knowledgeable, friendly and on time (even early)! Great job, James! Thanks for making a difficult problem easier to have fixed.
David Moyer
12:37 24 Apr 19
Bill was very knowledgeable and helped us make the right decisions for all of the repairs we had done. There were three different issues and he resolved them all in a timely way and very reasonably. We recommend B &L Plumbing.
Eric Creager
15:41 23 Apr 19
We had a main water line leak in the basement. B&L were professional in getting someone out the same day and updated me with phone calls about a timeline. Bill explained the problem thoroughly and had it fixed in no time. Great experience and would recommend them to anyone.
T Singer
21:24 12 Apr 19
We have had this company out a few times to fix our plumbing issues. Waylen has been great to work with. His dedication to getting the job done right and treating us with quality customer service is impressive. You will be happy with B&L.
John Radencich
01:09 11 Apr 19
They showed up on time, then did the work expertly and quickly. Once they got here the two plumbing professionals got right to it. They also cleaned up well. I was impressed with the job done and highly recommend them to anyone who needs their service.
Chad C
18:51 10 Apr 19
B&L did some home warranty work for us and I found them to be extremely professional and they performed high quality work. I do much of my own (minor) plumbing work and am particular about the quality of parts and keeping the 2ndary repairs to a minimum. B&L was very contentious with our finishes and the work was done to my satisfaction I didn’t need to ask them to do anything more than they would do a standard practice. James was our plumber technician and he was great and is was work was smart and efficient.
Chris Grider
16:23 10 Apr 19
Fantastic service! Being a realtor, I have referred them to clients in the past. I had a plumbing leak that was minor and could have waited a few days, but they came right out that same day and fixed the issue before it got worse. I highly recommend them!
Rachel Whitfield
18:34 03 Apr 19
Everyone at B&L was friendly, helpful and their service was prompt! Michael did our work and he went above and beyond to answer all of my questions. We will definitely use B&L plumbing for all of our plumbing needs!
Ilana R
16:02 03 Apr 19
Service was excellent. They were very informative and helpful. They replaced my faucet and valve quickly and it works great. Would hire them again.
Rob Fleming
15:14 03 Apr 19
B & L Plumbing answered a service request through a home warranty claim to replace a water heater. The plumber, Jason, did a fantastic job. He was very polite and professional. B & L did a good job of managing the time window for when the plumber would arrive and did a great job of calling ahead to make sure that someone would be at home.
Intrigue Studio
20:37 24 Mar 19
B&L Plumbing was such a nice experience. They called quickly to set an appt, worked easily with my home warranty company, they had appointments available ASAP, and arrived promptly. Upon arrival Billy knew exactly what was needed and had all the replacement parts available with him to repair in no time. He made the repair visit quick and was personable as well. The office ladies called for a follow up check-in, made reminder calls as well for appts, and they even called 20 mins before arriving (which is so helpful!). 10/10 for this company and their awesome staff!
David Boller
09:47 19 Mar 19
I have been using B&L Plumbing Service Inc for many years and have never had a bad experience. The staff from the Office Manager to the experienced Master Plumbers are courteous, patient, and very pleasant. Any time I have them out to my house, the MPs explain what they are doing and complete the job in an expeditious manner. They are conscientious of cleanliness and make sure before they leave, the work area has been cleaned up and never leave any mess behind.I would and have recommended B&L Plumbing Service Inc to anyone in need of an honest, upfront, family owned plumbing company.KUDOS B&L Plumbing Service Inc!
Brittany Mathews
16:43 18 Mar 19
We made a claim through our home warranty and they sent us to B&L plumbing. We were the plumber who came out was very friendly and through. They were flexible with giving us some extra notice when he would arrive so that I would have time to leave work and make it home. My only complaint is that it took a few days to get someone out to the house and we had to have the water to the house turned off during those three days. We would definitely use this company again.
STEVEN HARGRAVE
20:47 14 Mar 19
Juan Corona
21:35 13 Mar 19
We called B&L Plumbing when our water heater would work only intermittently. Our Service Tech, James, was very helpful and diagnosed the issue within 5mins of arrival. James serviced the issue once the parts arrived and even fixed our garbage disposal while he was at our house. A+++ for customer service. James is an outstanding service tech, because of his work I will use B&L moving forward for any needs.
Courtney Ray
17:05 01 Mar 19
James and Dillon did a great job!
Robert Brightwell
22:41 27 Feb 19
Excellent professional service. Pleasant and very informative. Spends time with you on what needs to be fixed or serviced and after the work is done. I would definitely and highly recommend this company. This is a company you can trust to be honest and cost effective. We have been using them for many years. Lynn Brightwell
Gretchen Gosch
21:10 19 Feb 19
I love B&L! James, Jason and Billy were fabulous! I needed my whole water line replaced from the home to the curb. They answered all of my questions and took the time to listen to what I cared about. They took extra care not to dig up my bushes and sidewalk since it was important to me! I will always call them for any job - large or small!
Aaron Morris
19:58 14 Feb 19
Unfortunately was referred to this company by my home warranty company. I have had to use them on a couple occasions and their plumbers are never on time. I have also had to end up paying them for "adjustments" that are not covered by my home warranty company. After receiving quotes from other plumbers it is clear they overcharge simply because they have to be used with that particular home warranty company.Update 2/14: Response to your reply.That is correct the water heater was replaced by your company and it was covered by the warranty company except for the additional charges you added on which totaled over $300. These charges were to add a code compliant expansion tank which I have been told run about $50. This is where my overcharging complaint comes from.The claims in September and October were missed and later canceled by me because they did not work out.The most recent claim that has caused this review was in February. When scheduling the visit I said I could not be there until 4 so they scheduled a 2-6 window making me the last call of the day. They sent the plumber over at 2:16 which is not the end of the day and they knew I could not be there until 4. The sarcastic receptionist that I ended up cancelling the appointment with caused me to place this review.Good luck to anyone else using this company.
Libby Rippen
17:15 13 Feb 19
B&L stood behind their warranty and addressed an issue for me with no questioning, an entire year later! James rocks!
Pat Hanssen
17:03 11 Feb 19
Bill is honest, and smart in his opinion as to what can be done or what SHOULD be done.
Phil Roder
20:17 05 Feb 19
Great people, great service!
Kevin Seitzer
20:05 04 Feb 19
Bill did an outstanding job. Fixed my problem fast and efficiently double checking everything before finishing up. Scheduling was a snap, and he was right on time in the window we were given. Highly recommend for any plumbing issues!
Jose Gamez
18:23 04 Feb 19
B & L plumbing service, INC was prompt, professional and in and out in less than an hour. Bill was friendly and tidy, replaced our garbage disposal in 15min. Will definitely recommend to everyone.
Theann McKinney
21:55 01 Feb 19
I’ve had no problem with B&L plumbing over the years. I have a home warranty issue on two plumbing items. James came out, fixed items in a timely manner they work perfectly. He was very professional and courteous. Thank youBill from B&L Plumbing came out put in new waterheater, garbage disposal and faucet. He was very professional, efficient and knowledgeable. He explained everything that was done regarding codes with upgrades.Thanks Bill for great customer service!
V Goosey
17:22 25 Jan 19
My sump pump quit working and flooded my basement. I called B&L Plumbing, after hours, and James came right over and installed a new sump pump, and James also suggested Power Dry for the clean up. Then Saturday James came back out and installed the kit with a battery. Since I live by myself, I am so thankful that I will not have to worry about this anymore. Thank you James and B&L, I will recommend you to all of my family and friends!
Carl Pihl
15:31 24 Jan 19
Jason and Dillon did a fantastic, great job. The communicated well what they were doing. They were quick, efficient and resolved a difficult plumbing problem for me with very minimal disruption to the household. B&L Plumbing is who I am using for any future plumbing problems.
Jim Dortch
08:00 24 Jan 19
Once again Billy needed to come out to work on yet another plumbing thing which had become broken. Like always, he was kind, efficient, and knowledgeable. He even fixed a small problem with the last thing he was out to fix which had become loose as well, and told me how to fix it if it happens again.At this point it's safe to say that I know him well enough to not only say he's good at what he does, but he's good people too. He's a very kind soul. Thank you, Billy.
Jessica O'Donnell
00:58 24 Jan 19
James and Dylan replaced our water heater today. They were very professional and courteous. James was very informative and seemed to genuinely care about his customer. I even received a follow up call this evening to ensure everything was working properly! Great service!
Asia E.
20:10 18 Jan 19
James and Dillon came to our home and did an AMAZING job restoring function to our garbage disposal and stopping a leak under our sink. They both were very personable and focused on providing the best experience they could to their customers (My husband and I). They were very informative when we asked questions and consistently kept us up to date on the services being performed. Because of the experience they provided B&L Plumbing will continue to be our top choice for all of our home's plumbing needs.
Bob Kueck
02:23 18 Jan 19
We had no hot water on a Saturday morning recently. When I checked the water heater, I found that it was leaking and the pilot was out. When I tried to shut the water off to the water heater, the pipe into it started spraying water all over and I had to shut the water off to our house. My wife called B&L Plumbing Service and Michael came to our rescue! The water heater needed to be replaced and Micheal got it done the same day! Michael is an incredibly competent and trustworthy technician and my wife and I give Michael and B&L Plumbing 5+ stars for the best service we could have had!Bob K
Mahlon Cathey
15:13 17 Jan 19
Bill from B & L plumbing came out and was very friendly and professional. We had a leak from our upstairs kitchen that was leaking into our basement. By a process of elimination he figured out the problem was in the wall and we had to cut a small section out and he replaced a 6 inch pipe that had a crack in it. He also referred us to another company that could help with the mold issue. They assessed the problem, informed us, and then resolved it quickly without any problems. I would definitely recommend their services.
Valerie Hetrick
22:03 14 Jan 19
James and Dylan were prompt, professional, and super helpful. I had a GREAT experience working with them and would be happy to do so again if I ever have a plumbing need!
Kandice Hergins
19:45 14 Jan 19
Chris Haggerty
14:49 09 Jan 19
Excellent service was provided by this company, and they were even able to come out the same day we called. Would highly recommend this company to anyone in need.
d sullivan
04:08 08 Jan 19
I will not be calling this company again and would suggest others look elsewhere. They are ridiculously expensive and I am embarrassed by how they gouged me. I’m pretty sure there are ethical plumbing companies out there that deliver good service at a fair price. This company is not one of them. Look around for another plumber and don’t be fooled by the number of reviews you see here as they are all about pushing you to post a review—after they have gouged you and they think you are too stupid to know you’ve been gouged.
Vincent Motley II
15:58 07 Jan 19
Awesome company. They arrived at my house quickly, and were both knowledgeable and professional. Bill fixed my leaky washer and even vacuumed back there for me :DI highly recommend B&L Plumbing.
Jim Weitzel
18:06 03 Jan 19
James changed out a leaking pressure relief valve and water expansion tank that no longer was doing its job, and gave good advice that following the manufacturer's instructions to vent the valve once a year or so was a bad idea--better to just use the drain valve to diminish the sediment in the bottom of the tank, and have B&L check the water expansion tank once a year to insure the manufacturer's warranty isn't voided.
Jenna Henderson
17:43 31 Dec 18
Fast and friendly service-thank you! James and Dylan were awesome!
Cassidey Collins
18:45 29 Dec 18
Micheal came out on an emergency call. He was friendly, professional, and quick. Would recommend him and the company for your plumbing needs.
Tanika Bullock
00:40 29 Dec 18
Literally received a call from B&L Plumbing minutes after I submitted a service request through my home warranty program. They gave me prompt service and Billy was great!
Taryn Kelly
15:18 26 Dec 18
Jason and Dylan just finished reviewing our plumbing issues...talk about 2 funny guys! They were prompt, professional, courteous, and just fun to chat with. They were extremely knowledgeable---answered all of my questions and talked me through everything. I HIGHLY recommend this company and their staff!
Nick Biondo
15:14 21 Dec 18
I had a leak in the pipe behind my fridge which was destroying my hardwood floor. Called B&L and they came out pretty quickly to address it. James and Dylan came out and were very professional, fast, informative and hot damn they did some good work. I'd recommend them to anyone in a heartbeat.
Pat Dean-Love
14:35 21 Dec 18
I had a new hot water heater with code upgrades. Happy with the functioning of the unit. James was quick with the install and helpful with the care and maintenance details. I will use B&L again, best of all they are a local company.
Ms Ann
17:04 20 Dec 18
Michael from B&L Plumbing Services Inc was definitely amazing today . He satisfied all my needs and concerns. I. Usually do not write reviews , but today I had too. I will definitely recommend this company, and definitely recommend Michael. Thank you again Michael for all your help today, Tiff.
Salena Minich
16:28 20 Dec 18
I was referred to B & L Plumbing through my home warranty. While the tech, Waylon was great (I have no issues with him). However I ran into issues with the office staff and their since of urgency. My hot water heater went out; it took 3 weeks almost 4 (3 appointments) to get a new hot water heater.My first phone call I was told they could not make an appointment until the following week, when I questioned the timeliness of this the office staff told me to call another company. I though this was rude, especially since my home warranty company is who said I had to use them. With the second and third appointments again I was told they could not make the appointments until the following weeks. I was with out a hot water heater for 3 weeks almost 4.I understand ordering parts take some time but it does not take a week to get parts in. I also feel they did not make me a priority after the 1st and 2nd call to get it fixed.The only reason they are getting 2 stars is because of Waylon, otherwise it would be 0!!!!
Don Flower
18:11 18 Dec 18
James from B&L worked on my hot water heater, and a slow flowing faucet in a bedroom. He was professional, on time and knew what he was doing. He was willing to answer any questions I had related to the service, and they took care of everything when they said they would. I recommend them for any plumbing work, gas or water, that anyone would be needing.
G. D. Smith
16:27 14 Dec 18
5 stars isn't enough for this company. Let's double that. I would highly recommend this company to everyone. Here is a company you can trust to do what they are suppose to do. I had a plumbing issue and due to medical issues, the scheduling would be very crazy. Ms. Deb (always a pleasure to talk to) worked with me to get someone in to resolve the problem. Here comes Billy to the rescue. He was extremely friendly, knowledgeable and professional. All of their employees are a pleasure to work with. (Hi to Jason.) They have done work for me for 18+ years and I will continue to depend on them. Thank you, thank you, thank you. Will see you next time.😊😊😊
John Behnken
23:37 07 Dec 18
Billy and his team did an awesome job installing our new 75 gallon water tank. On time On budget and done in less than an hour and half. thanks and great job!!
Samiya Khalid
19:53 07 Dec 18
Excellent service!
Gary Kerley
22:01 05 Dec 18
I was referred to B&L by my home warranty company. I ended up having a couple scheduling conflicts and had to reschedule a couple times. The office staff was amazing at working with my schedule.Billy came out and made a couple quick repairs. He was very knowledgeable and explained the process in detail.I don't usually write reviews but this company is about providing as much value and customer service as possible. I will definitely be recommending this company to my clients in the future.
adam a.
18:27 03 Dec 18
We had Billy from B&L out for maintenance on our hot water heater. He was efficient, knowledgeable and very friendly. Will definitely use B&L again in the future.
Lisa Morales
21:50 29 Nov 18
Great service. Thanks Billy!
Lindsay Switzer
03:26 29 Nov 18
B&L !has come to our rescue two times in the last month. Michael is the technician that has assisted us both times and he is absolutely stellar. I would highly recommend B&L -especially Michael- to friends and family!
Ellen Henry
21:45 23 Nov 18
Billy gave us great service with our hot water issue in our bathroom faucet. He was on time, courteous, and worked quickly to resolve our issue. We will definitely utilize B & L Plumbing for our future plumbing needs!
Ken McKay
15:21 23 Nov 18
Isie Carmody
16:48 18 Nov 18
I was referred to B & L Plumbing by my home warranty company as I had water leaking under my kitchen sink and spilling over on to my hardwood floors. The office staff, and especially James, were so kind to work me in their already hectic schedule. Your employee James was just awesome! He was very professional and so helpful in answering any questions I had. Thank you for great customer service!
Kylie L
00:41 16 Nov 18
B&L Plumbing Lee's Summit sent James to address sewage coming up through my basement floor drain. I'm so thankful they did! James was kind, professional, informative, efficient and effective. Within an hour he resolved my plumbing issues, cleared the drain and did it all with a smile. A sincere thank you to B&L!
Jay Maxwell
19:33 14 Nov 18
I just had a service performed by B&L and the tech was very personable, professional, informative and very quick and efficient service. I would recommend them for your plumbing needs
Jim Maloney
15:52 14 Nov 18
Very happy with the service
Linda Welty
17:25 13 Nov 18
James was great! Got every thing working again!
Eric Martinez
20:26 10 Nov 18
James did a good job today. He gave me an ideal window for his arrival, he completed the diagnosis quickly, and had our water running normal really quick. B&L has been there for many issues and James confirmed their phenomenal service.
Patti Hays
16:19 10 Nov 18
James came out and saved the day! He was quick, helpful and was able to turn this weekend around. Thank you James.
Sarah Kirkwood
04:39 10 Nov 18
James the technician was very nice and efficient. He found the problem with our garbage disposal very easily and quickly. The experience was great and I would use them in the future.
Jennifer Townsend
18:48 07 Nov 18
James and B and L Plumbing were fantastic to work with. They were quick in scheduling an appointment, on time, efficient and very professional. James did a great job and made sure everything was working to my satisfaction. Will definitely use again.
Brenda Nelson
18:14 07 Nov 18
Jason was great to take time to figure out what actually needed to be done and completed the task in good time. Would certainly call B&L again and ask for Jason
donmademyvow
14:46 06 Nov 18
B&L Plumbing is one of the best Service Company in town, Jason was awesome, very polite new how to do the job, he he was awesome, thank you Jason for a job well done. ROBINSON
Juanitha Watson
12:15 05 Nov 18
Laurie Martin
22:22 02 Nov 18
They did a great job. Fast, knowledgeable and answered all of my questions even though they weren't related to the original reason I had them out.
Asia Harris
16:53 02 Nov 18
James came to my home to address multiple issues. He was very friendly, efficient, professional and informative. He let me know what to expect and when he anticipated his return to finalize the repairs. I am very happy with the service I received and the repairs he completed. Wouldn't hesitate to call him again in the future.
Gary White
15:50 02 Nov 18
Bill came out and replaced a toilette and did a fantastic job. The floor underneath needed some work. Bill replaced a couple of tiles under the new toilette so I wouldn't have to pull it to replace the flooring. Fast,efficient, and friendly. The only plumbing service I will and have used.
Will Conley
19:53 31 Oct 18
Field Service Tech (Jason Liane) did a great job and educated me in the process. I look forward to calling Jason again next time I need a plumber.
Liron Bittan
15:32 30 Oct 18
JASON with B&L is amazing! I have a less ubiquitous European toilet in my master bathroom that had been continuously running. I went through my home warranty and they had initially sent out a different plumber with B&L that did not want to deal with the more complicated toilet. I called B&L back a week later and said I did not feel his diagnostic was correct and they quickly sent out Jason. He was up for the challenge and was so nice and helpful! Jason is highly recommended!!
Aaron Demis
19:25 25 Oct 18
Did great work. Very fast. Billy did a great job!
Julie Radford
16:17 25 Oct 18
I just wanted to put in a good word for one of your employees James. He arrived on schedule, got in and out quickly. Thank you!!!
Sandra Huff
04:59 24 Oct 18
We had a backup in out basement after 6:00 pm and called B&L. James was here in 20 minutes and very quickly and cleanly took care of our clog. I would definitely recommend B&L to family and friends!
Shannon Harris
20:07 23 Oct 18
James from B&L was great! Would highly recommend to friends and family! Thank you for your help!
Ryan Sinovic
13:06 17 Oct 18
Incredible service from Jason and his team. We had a pretty nasty sewer line collapse in our yard. Jason and his team had it dug up and repaired within a matter of hours. They were quick and clear in their communication and worked with us every step of the way. I would recommend then to anyone needing plumbing work both minor and major.
Brenda Powell
22:04 09 Oct 18
We were very pleased with the service we received from the technician Billy. He explained in detail what our problem was and did an excellent job of repairing it. He was professional and friendly while completing his job.
Tom Selba
18:23 09 Oct 18
Just had my second experience with B & L and they're just awesome! It starts with the office staff; they are so friendly and I swear part therapists! They know how to calm an emotional customer when their newly remodeled basement has just flooded. I had a sump pump job today and a major dig job at my old house last month, and both were handled beautifully. Billy's pretty amazing- that guy can run a bobcat like a pro and whip out a dead sump pump and replace it in a heart beat! B & L are my plumbers, for sure!
Family ballew
17:23 09 Oct 18
Maria Estelle
16:31 09 Oct 18
Our sump pump went out! B and L came to the rescue. Billy was very friendly and knowledgeable. Quick quality service, would definitely recommend!
Kelly Hawthorne
02:35 09 Oct 18
My sump pump went out early this morning. I contacted my home warranty company and they hooked me up with B & L. Billy came out to the house within a couple hours after I called and put in a brand new pump within 30 minutes. It was great! I am very grateful and will definitely request their services again without hesitation. Thanks B & L!
Matt Armato
19:24 08 Oct 18
Made a home warranty claim through my provider. Had a leak from my diverter spout that was getting into basement through the overflow, and a bad garbage disposal. Tech came out after waiting a week and dealing with their mandatory four hour window. Fixed diverter spout and never went to basement to check the leak. Luckily I looked for myself and found that it was still leaking. After informing him, he fixed the overflow that was not connected and leak was solved. Garbage disposal was not draining and would back up into sink. Company informed me it needed to be replaced. He replaced the disposal but never ran any water after doing so or he would have seen for himself it was backing up. That night I ran my dishwasher only to wake up to a kitchen sink full of water. Went to take a shower that day and diverter spout he "fixed" broke in the middle of the shower. Have not had a working shower for three weeks or disposal. Called company and left a message over the weekend. They got back to me Monday morning only to inform me that I would have to wait another week for service and another 4 hour window to deal with. Company acted inconvenienced by the whole situation like it was my fault. I personally think I'm getting poor service because this is a home warranty claim...
Zac Roser
16:53 08 Oct 18
They were prompt, detailed all work and charges associated with the work. Took care as they moved equipment in and out. Cleaned up. Provided all paperwork/invoicing for work done. Very pleased. Thank You Brian and Jason!
Elaine Nulliner
18:27 02 Oct 18
I want to thank Billy for doing great job on our bath room sink.He is a very professional at his job and very pleasant young man and all so great at cleaning up after. I will recommend him to anyone who need a professional plumber. He is a keeper.
Donna Bergsten
17:21 02 Oct 18
I highly recommend B&L Plumbing. I had a leaky outdoor faucet. In order to fix it, the technician had to crawl into my crawl space which is anything less than pleasant. He was kind, considerate, fast and efficient. I didn't know where to turn for help with this problem and I am so happy that I called B&L. I will call them with my plumbing needs in the future.
christine halla
17:16 02 Oct 18
Billy came in and diagnosed the problem with our garbage disposal within a few minutes. He had it pulled out and replaced within 20 minutes. He was very kind, courteous and professional. While I hope to never have another plumbing problem again, I would not hesitate to call B&L to fix it.
Kevin
16:00 30 Sep 18
B & L was send to my hose by my home warranty company to repair a leaky tube drain. I paid my $100 deductible the home warranty company paid for the replacement of the tub drain and overflow. I was called and was told it would be $265 more because I have an older home with lead drains leading to the cast iron stack, I agreeed because I was told that they couldn’t couple the new tub drain with the lead drain. When I returned home from my business trip I looked at the work and found out that I paid $265 for a $20 rubber coupler. The entire job took less than 2 hours, which the warranty company paid. The next Friday when I returned from another business trip I went to the B & L office and was told that the supervisor wasn’t there and they couldn’t answer any questions about billing, the office people said that contacted to supervisor and he would contact me later that day about my concerns. Needless to say I was never contacted and very disappointed. I will never use this company again and reported them to my warranty company so they can remove them from their list.
Danielle Derting
16:58 26 Sep 18
We had to have our Hot Water Heater replaced along with the expander tank, some repiping done to meet code and kitchen faucet. Our service guy Bill was awesome and explained everything and even what was covered and not covered in our Home Warranty contract. He went above and beyond. I highly recommend B & L and will be using again if needed.Danielle Harrison
Cesar Torrano
13:04 26 Sep 18
Rachel Moffett
00:17 25 Sep 18
Eighteen years ago Bill replaced our water heater. It finally gave up and we needed a new one. He inspected, had the shop tech bring out a new water heater, and installed it in about an hour's time, including the thermal expansion tank. Bill is a master plumber. He's responsive, professional, efficient, and service oriented. We've done business with B&L for years. We always will.
Daniel Marx
15:57 24 Sep 18
We were connected with B&L Plumbing through our home insurance protection plan. They were very easy to schedule with. The service provider was prompt and timely. The plumber was very nice and knowledgeable. I am glad we were assigned to B&L, would definitely use their service again.
Susan Motley
01:16 24 Sep 18
I highly recommend B & L! Our hot water heater quit working and Jason was here within 24 hours. They problem required a return trip and he came to our house at 7:30 in the morning to complete the job before his first appointment so we wouldn't have wait longer. We appreciated his professionalism and commitment to provide excellent service.
Bonnie Horton
18:50 18 Sep 18
Bill was awesome . I got quite an education about my hot water heater . He was fast friendly curtious. I highly recommend them.
Rick P
16:22 18 Sep 18
Brian & Jason were super quick and picked up their mess, highly recommend! Very professional!
Dale Maxwell
18:39 17 Sep 18
Replaced a pressure reducing valve and hot water heater with a thermal expansion tank. Billy and Brian were professional. They did the work and left it looking better than when they started.
Jennifer Owens
19:19 11 Sep 18
Having the hot water heater meltdown just before a national holiday can be a disaster. On the other hand, what appears to be a disaster can actually a blessing in disguise.B&L Plumbing sent Waylon to the rescue! After traveling quite a distance to get to my home, he examined the situation and patiently described and clearly explained the various issues that had caused problems in my basement.When Waylon returned to replace the water heater, his outstanding professionalism and respect made me feel safe. His integrity and work ethic made me feel even safer.I no longer have carbon monoxide in my basement. He replaced my pipes to accommodate the new water heater. Now I'm safer in my home than I was before the problem ever revealed itself. In addition to that, I get to enjoy the luxury of having better water pressure and improved water temperature.I would also like to thank the dispatchers (Carol and Kerri) for their professionalism and kindness. Their calm, respectful tone when speaking to me exuded compassion and a sense of urgency when I was in pure panic mode.I will no longer take for granted having hot running water and having a home free of exposure to deadly carbon monoxide. So in addition to feeling safe, I really AM safer in my home. Thanks Waylon ‼Thanks B&L Plumbing of Lee's Summit, MO! You have really good people working for you. They are on the frontlines of your business' success.Jennifer OwensKansas City, Kansas
Hank Mamalis
19:06 10 Sep 18
*please* avoid using B&L -- their staff are more concerned with maximizing their sales figures than doing a decent job with plumbing installations / following code. They lied through their teeth to my home warranty company, to me, in response to reviews, and they'll probably do it to you, too.
Justin Fodor
20:05 07 Sep 18
Terrible service. DO NOT USE B&L PLUMBING.Their plumber, Jason, had been out to our house twice and both times left with an incomplete job, but said everything was fixed. He half-assed it both times. Promised he'd come back with the right size part the last time and didn't. Said he can't find it. Jason sucks. B&L sucks. DO NOT RECOMMEND.
Tim Donahue
12:51 06 Sep 18
Home warranty company put me in contact with B+L , Michael showed up within 5 mins of calling me and when he got here went right to work, had new garbage disposal with him and in 30 mins was done and cleaned up, that's the way business should be conducted, will be keeping their number for the future!
Ayre Cooney
15:00 03 Sep 18
Billy came out and talked through options for repairs with me. He would let me know worst case but when the work was to be done, he was able to complete the job with the best case scenario. He is efficient and communicates well what is going on.
Kim Kilgore
04:11 24 Aug 18
I had water leaking from my washing machine into the wall and down through the floor. Our technician Billy very quickly diagnosed the problem and fixed it. Then called a company that does restoration for water damage for me and set up an appointment for later that afternoon. He was very polite and professional. I was very impressed.
Mike Kelly
19:03 21 Aug 18
Jason did a great job in performing the plumbing work today. B&L Plumbing has also been to my house a few other times and consistently provides good plumbing work.
gloverhen
15:38 17 Aug 18
Wonderful service! Billy was the technician who performed our services. He installed a new garbage disposal, and discovered a leak under our sink that we were not aware of. He fixed the leak for us. Billy was very friendly and most important, professional. We highly recommend him.
Jeana Harris
15:06 17 Aug 18
James has been here a couple of times. He's now a bud. We have had problems with our basement and James has helped tremendously. Yesterday when he came, I told him we need to get to the bottom of the problem. He checked everything and actually DID get to the core of the problem! And fixed it! He's kind and thorough. We had trouble with the coverage of our warranty, but James was so good and apologetic about it. Thanks James,
Tom Guthrie
19:52 16 Aug 18
Emergency repair. B & L came within 30 minutes, repair was completed.Great service.
steve davies
20:17 15 Aug 18
Worst experience ever. Called for an appointment last week for a leak in a disposal and had to wait until Wednesday , 5 days later to have it fixed. Waited the whole day today for a plumber to show up and nothing. Called the dispatch and Deb told me they called me 3 times before noon. Trouble is , there is not one missed call alert or any message on my phone to show I missed it or that anyone has called. Very disappointing after reading the good reviews , I would not recommend or ever trust this company again. I am lucky enough to be retired but I still lost a day with a window of between 11-3 and nothing from this company. Save yourself the trouble and call someone.
Kamala Paudyal-Neupane
13:42 15 Aug 18
Great job
Steve Fabrizius
22:02 14 Aug 18
We just got home from being on vacation only to find out we had no hot water. B&L responded the next day and sent their technician James out. He was friendly, professional and fixed us right up! Very knowledgeable and very happy with the service. Would definitely recommend B&L. Thank you James!!
Judy Hader
15:42 10 Aug 18
Our in-house plumbing insurance put us in contact with B & L. Their serviceman, Bill, was friendly and a total professional. He took care of our issue in a timely manner and informed us of how to keep it from happening again. You can be sure I will be using them for our next plumbing emergency and will recommend them to others.
Shelly Prosch
21:15 08 Aug 18
I called B & L Plumping when i had a basement drain stoppage. Jason came in and ran a snake thru drain and after a few minutes he got it cleared as tree roots had made their way into the drain pipe. Jason L did a unbelievable job! Highly recommend him! Thanks Jason
Mike Marlo
22:53 07 Aug 18
Jason took care of the blocked drain in our basement in short order! We were very pleased with his professionalism and willingness to answer all of our questions.Would have given them 5 stars if the wait time for service had not been 7 days.
Micki McCaffrey
23:16 06 Aug 18
Very prompt and professional service. I believe the plumber’s name was Jim, (dispatch IDSHML8 ByyH-1)I want to give a shout out to him for snaking the drain and for hauling that 300 lb machine up and down my bacement stairs.
Jan Branson
23:07 06 Aug 18
James from B&L come to my home to replace a kitchen faucet stayed late to get the job done right!! Prompt and polite in addition couldn’t have asked for better customer service. I will use them again for sure!
Mac Aroni
16:17 06 Aug 18
This company was very prompt and communicated with me through every step. The young man, Michael that showed up to the house was a very professional. His work was good and he was very efficient. I would highly recommend this company for your next plumbing needs.
Julie Elliott
16:16 03 Aug 18
Billy was great!!! Very informative and helpful!! And
Kirby Houck
00:01 02 Aug 18
Shortly after buying a 25+ year old house in Lees Summit we realized we were going to need a new water heater. We called our warranty company and B&L promptly called to schedule an appointment. Bill explained to us that the codes were changed since the current water heater was installed. We were told by the warranty company they would only pay for part of the replacement. Although unhappy to hear there would be out of pocket costs to bring our situation up to current code, the office staff was happy to explain what and how the warranty company paid in situations like ours. Bill returned and installed the new water heater a few days later and all has been well ever since!! I would recommend Bill and the whole B& L Team for all your plumbing needs.
Alex Rowe
17:47 01 Aug 18
Janis Smith
15:38 01 Aug 18
James was excellent and knows what he is doing. Would recommend to anyone!
L. D'Andre' Turner
17:36 31 Jul 18
My technician Billy was awesome! Service was quick and painless and he was very nice and informative!
Bottle Smasher
19:00 30 Jul 18
James fixed a leaky pipe, and faulty outdoor faucet today. He did an outstanding job, and very knowledgeable, I will recommend B & L plumbing to anyone for their plumbing needs.
Amanda Crowe
16:24 30 Jul 18
Bill did a great job of diagnosing my problem, explaining what was wrong and creating a plan for resolution. He got the job done quickly and left no mess. Great service and very friendly!
Kelley Barajas
20:17 29 Jul 18
MY TECH JAMES ARRIVED VERY SOON AFTER PLACING MY CALL IN....HE GOT STRAIGHT TO WORK AND ANSWERED ALL MY QUESTIONS AND CONCERNS...I FELT SECURE IN THAT HE COULD DEF HANDLE MY BACKED UP DRAINS, ETC... I WOULD DEF RECOMMEND THIS COMPANY TO OTHERS.... PROBLEM WAS FINALLY SOLVED AFTER ABOUT 2 HRS AND I WAS HAPPY HE WAS ABLE TO PROVIDE SERVICE ON SUNDAY!!
Theresa
19:02 27 Jul 18
James was incredible he is polite thorough , and complete. He was also GREAT after i found out it was not under warranty.
Vickie Albritton
17:15 27 Jul 18
James M treated our home/problem respectfully and professionally! So glad my home warranty sent B&L! Thanks again for the great care!
Rachel Kurz
16:55 27 Jul 18
michael did a great job and was so nice and very helpfull. thank you for sending him--------rachel kurz
James S
16:23 27 Jul 18
James did a fantastic job! .. Terrific guy
Pamela Douglas
14:50 27 Jul 18
We had James and Brain out this morning, was very happy on the out come. very kind, professional and seem to know what their talking about! Perfect!
Glenna Fletcher
20:37 26 Jul 18
We had a warranty job through American Home Shield at 10 pm one night. They connected us to B&L. B&L called first thing the next morning and had Billy at our house by 2 pm as promised. Billy was friendly and he got us unstopped pretty darn quick w/o leaving a mess. He even tightened up our disposal as a courtesy. I would definitely call them again.
Stacey Lyons
19:06 26 Jul 18
Quick and professional! Service technician was prompt and courteous. He was vey knowledgeable and put my mind at ease. I would def recommend B&L Plumbing to my family, friends, and neighbors.
Lauren Warren
21:18 25 Jul 18
Very impressed by this company! We were assigned them through our warranty company and I will never let anyone else help with any plumbing needs again! They fixed an issue that another "warranty" plumber caused and refused to fix. Our Tech James was awesome and kept me in the loop the entire time! Awesome customer/quality service!
Lee Rathbone
17:49 23 Jul 18
Michael was very professional and was quick to respond to our needs. We truly appreciate his assistance. Thank you!
Steve Buscemi
22:32 21 Jul 18
Try literally anyone else, if you canB&L was assigned to me through a home warranty company (AHS) to fix a leak, a slow drain, and replace a hot water heater. They fixed the leak with a sharkbite fitting, the hot water heater B&L installed failed inspection and the drain they replaced was left sloping vertically and bowing under the weight of an unsupported roof vent. Also, B&L left raw sewage on my wall, floors, stairs, etc.After I complained, B&L sent a supervisor out who sort of tried to fix it, but the roof vent is still partially collapsed and the hot water heater failed inspection *again*. The sewage-covered wall is essentially a total loss here. B&L started pursing payment with the county prosecutor without contacting me and while their work was still not meeting code
Martine Kuevi
20:57 18 Jul 18
I am very happy with all the work James and B&L have done for meI would recommend to anyone to use this service
Kristen Roder
13:36 18 Jul 18
Bill was great to work with. He was very professional and they were able to fit us in the schedule quickly. We are very happy with the service and will use Bill and B & L for future needs!
Judy Tibor
22:05 16 Jul 18
Best customer service ever! James has done work twice for me & is the best! Plz send him to my house when I have more plumbing problems. I cannot praise him enough or the company enough
James Lane
17:06 16 Jul 18
James came out and repaired a leaking shutoff from the street to the house. He did an excellent job, was friendly and professional. Second time we have used B&L, both times were excellent. We will use them again, if we need to.
Daliah Price
14:52 16 Jul 18
James get 100 stars
Yesenia Pinkerton
01:05 14 Jul 18
Used American Home Shield Warranty and placed a claim for a water pressure issue. James arrived early and was very polite. Immediately addressed the issue and had us back up and running in under 30 minutes.
cyn sear
19:56 11 Jul 18
So happy with this company!! Jason came out within hours of calling and fixed the problem in half an hour with humor and good will! Charged less than what was quoted. How much better could it get?!
Bryan Stone
14:59 30 Jun 18
AVOID.BL: Bill is deceptive. He knew what he was doing when he said I had a pressure relief valve problem. He proposed a $1050 solution when he could have made good by adjusting the existing pressure relief valve for the service charge of $125. His demeanor, while pleasant, masks his lack of integrity or knowledge. He will up sell you what you don't need. After reading the review by Thomas Michael, I wonder if this is what happened to him.Read on for details.B and L came out to my house to find the root cause of a shower leak and toilet leak. Bill showed up and was pleasant and seemed knowledgeable. He was gloved up and energetic. We started in the master bath where I had both problems.I had shut off the main water to the house as we had recently gone on vacation. I turned the water back on, and after investigating the shower we could not duplicate the issue. One of two causes was determined. Calcium buildup or possibly water pressure.The toilet again was not presently leaking. We could not duplicate the clean water leak. Water pressure was the common denominator and determined to be the problem.To determine the water pressure we ventured to the main shut off valve. There, Bill pointed out a pressure relief valve and determined it to be inoperative and needing replacement. Probably the diaphragm I believe he said. He did so by going outside to check the water pressure and seeing it was at 90 psi after looking at the relief valve. (He made no attempt to adjust the valve.)Cost $600On the way back in, he also claimed the new hot water heater I had installed last year was not up to code and needed an expansion tank. Cost $450Neither problem was fixed, but $1050 solution was proposed to alleviate possible house water issues. PSI was the root cause and all water fixtures in my house would gradually fail unless I had the relief valve replaced.A week later I returned again from out of town and ventured to the same pressure relief valve with my neighbor. We checked the house water pressure and it was at 120 psi. Using a 9/16 in socket and crescent wrench, we adjusted the pressure relief valve full in and out then back to where we started. I googled online that left lowers water pressure and right increases it. Low and behold this cleared the calcium buildup and returned the pressure back to normal (less than 65 psi). Curious how by just looking at the valve and not adjusting it Bill could determine it was broken. How is it that a plumber I paid $125 did not know to tighten/loosen the nut on the pressure relief valve? Either lack of knowledge or trying to squeeze more than needed out of this customer.
Mary Hudson
15:42 25 Jun 18
Thanks BL Plumbing and especially Bill. Great service and price . Bill had us up and running in no time at all. We will definitely call in the future with our plumbing problems.
Marla Lovinggood
17:18 15 Jun 18
Very prompt, extremely professional, and great high quality work. I highly recommend them.
Joleen Steichen
21:42 11 Jun 18
Quick service call. Called and they were there in the same day. Billy was knowledgeable, efficient, trustworthy, genuine and very friendly.
Cher Davidson
15:43 07 Jun 18
James did a great job and I am so happy to finally have the problem solved! Thank you for everything! I can now turn the water on without it sounding like the house was going to vibrate off the foundation! haha
Cassandra Newton-Sims
20:33 01 Jun 18
B and L plumbing tech James did excellent work in our home. We had several issues that appeared at once, which had me over whelmed. James assured me that he would repair them with minimum damage as possible. He replaced several fixtures and a water line, I'm very pleased with his work!!!!
Thomas Michael
15:43 31 May 18
I called BL Plumbing when a small leak started coming out of my shower. They responded quickly and Billy arrived in the afternoon. He diagnosed the problem and proposed a solution including cost. I approved and he went straight to work. Within the hour, the problem was resolved. Billy recommended work that was needed to reduce water pressure for the entire house. I approved the work including cost and Billy had that problem fixed quickly and efficiently. A small leak in the pipe below the shower led to a much needed home improvement. As we finished, Billy and I discussed potential future work and issues regarding maintenance concerning the overall projects completed that day. The entire process was a very positive experience.
Cindy Bolfeta
13:34 23 May 18
Hot water heater blew on a Friday. James came out within 2 hours and capped it off until we could get another one. He is awesome!
Keah Benck
11:08 19 Apr 18
They hire thieves who go through your things and are disrespectful to your home.
Caran Walker
19:13 13 Apr 18
I was quite pleased with the service. The individual who handles the phones and appointment setting was very professional. Billy was the plumber assigned to my job. He was quite knowledgeable and resolved the issue quickly. Most of all, when I described what actions I had already taken to resolve the issue, Billy was not condescending or rude (which has happened with others in the past). I will, if I need plumbing service in the future, use this company.
John Sugden
13:09 07 Apr 18
I've had two B&L service technicians come to my house in the last two months for two un-related plumbing issues (clogged pipes due to roots and a broken sump pump motor). The stress of both situations were quickly diffused due to the expertise of the technicians. Both were highly skilled, quick, and thorough, and took the time to explain what had happened. A+ service; thanks Billy and Jason!
Josh Robinson
23:05 03 Apr 18
I didn't have work done by B&L but they were extremely professional and great customer service. Manager Jason was excellent with walking me through repairing an issue myself. Highly recommend.
Ed Jasinski
12:29 28 Mar 18
I called B&L plumbing and talked to Leigh Ann on a Monday, I told her my problem and she said that she could send a tech out on Tuesday.On Tuesday Jason (the tech) came out on time as scheduled and fixed my problem, and because it was so minor he did not even charge me.It is so rare to get good service, that I almost could not believe it. B&L Plumbing is all you need to know for all you plumbing needs!
Alexandra Inglish
19:09 16 Mar 18
Can't say enough good about B&L. They've been my plumber for 2 home warranty issues and both times have been excellent. Professional and actually have the experience to properly diagnose! I had another plumber out here for a service call, spent an hour trying to figure out the issue, never did...B&L tech James figured it out in less than 4 minutes. My kitchen piping repair has been holding strong to a lot of daily use for 8 months now, so no complaints!!For me, it's the little things that B&L techs do. A lot of plumbers are a single guy that answers the phone during dinner or don't call you back. B&L has a team that answers calls, gets back to you, the dispatchers are also wonderful to work with. I explained that I had company coming in to town and they were able to move my appointment from Monday to the previous Friday - huge help. Really appreciate their work!
DJ LOPO
01:13 15 Mar 18
Very great service. Bill was very knowledgeable and personable. I’d be happy to have them back anytime
roseanna balentine
18:41 14 Mar 18
Our hot water heater was going out, so we called B&L and Bill came right out, gave us an estimate of what was needed and came back 10 days later to do the project. Bill was very efficient, knowledgeable and nice to us. He is very detailed in his work and takes pride in what he was doing. He respected the environment, no damage to anything we had. He replaced the old hot water heater with a new 50 gallon one, new city pressure regulator, shut off valve and pressure release tank. He even replaced the hot water valve stem in our master shower for us! All work was done in about 3 hours and all messes cleaned up! What a great experience!! Bill was very friendly and explained everything to us! We highly recommend B&L Plumbing!!
Tom Mamie Jr
16:57 08 Mar 18
I want to take the opportunity and tell you my experience with B & L Plumbing. I had called on February 28, 2018 to make an appointment. They had sent John, my technician on March 2, 2018. I was thankful/grateful to see John. John has been out to my home on several occasions. He has always done a terrific job!!! This time, I had water from the washing machine, backing up into the basement. He snaked the line from the house to the sewer line. No debris came back. John then made the determination that a Power Jet was needed to clean out whatever was blocking the line. He returned on March 8th, with the Power Jet and that didn't do the trick. He then snaked the basement line to the sewer, with the help of his manager. That did do the trick !!!!! John has always been professional, kind, courteous, knowledgeable and patient. John has explained, in laymen terms, what he was doing every time he came out. His communication is outstanding/excellent. He made it easy for me to understand. I am so very thankful to B & L for having John on board. Each time he come out, the problem was fixed in a timely manner. If you ever have a problem with your plumbing, ask to see if John is available. I can guarantee you that he is the man to get the job done. He's the best at what he does and I hope he knows that. Again, I can't thank B & L enough for having John as an employee. I really can't say enough about John. Every time B & L has came out, I have never had a problem. I want to wish John all the best in his endeavors. He's quite a man and the best plumber !!!!!!! Thank you John. All the best to you. Tom Mamie Jr. Kansas City, KS.
LAURA HALE
16:15 08 Mar 18
Billy was awesome, friendly and went out of his way to provide helpful information and service.
Yami02blue
09:37 20 Feb 18
I've used B&L Plumbing multiple times over the years, and each time they have been nothing but cordial, pleasant, and some of them have wonderful personalities.On this call, my hot water heater was spraying water all over the utility room for a couple of days at least. Billy from B&L quickly identified the problem, grabbed the part, and had it fixed in no time. While he was there, he also checked the water pressure coming into the house (70 lbs), and even provided the number of a company who could handle drying out the basement.I have no complaints with B&L Plumbing nor Billy for how much he did for us today. He was great to deal with.
Jeff Reed
19:54 16 Feb 18
Jason came out, assessed our situation, corrected it and gave advice on what to do going forward. No drama where there was none. Highly recommend them. Thank you B&L.
Monica Hoover
04:35 14 Feb 18
I was in a bind. We received new countertops and I was going to be without water if they didn't come out and put shut-offs in under the sink. Within 30 minutes Bill arrived. He was fast, friendly and knowledgeable. My only complaint was this company is way over priced. For 15 minutes of work, I was charged $235. In addition, I asked them to give me a bid to install a new garbage disposal, put in sink baskets and put in my new faucet and his bid was just shy of $1,200. I had similar work done at my old house for $400.
April Edwards
06:54 13 Feb 18
Jason came out. He was outstanding. He knew exactly what we needed, but had to order the part. He came back a few days later, saw that we had a much older part he was dealing with. (I had a Mr. Fix-It who owned the house before me). He just went out and bought the part. Was done in under an hour. Jason is also very personable. He will talk with you as he works. When he left it felt like I was saying goodbye to an old friend. The dispatchers are also very nice. Overall, we had a great experience, but he also warned us if it happens again soon we may need to replace a valve behind the tiles because of the age of the house. I respect someone who can tell me what to anticipate in the future. I
Arvin Zwick Video Memories
14:45 10 Feb 18
Jason was a true professional - from attitude, to friendliness, to knowledge and ability to efficiently and promptly get the job done , to communication skills, to ability to subtly promote B & L Plumbing for future needs... a great asset to have on your team...Arvin in Overland Park, KS
Andrew
19:03 08 Feb 18
The technician was very friendly and professional. He answered my questions in a way that was easy to understand and resolve my issue quickly
kathy crawford
23:14 01 Feb 18
Thank you B & L Plumbing for taking care of my bathroom clog and leakage...James was on time and within an hour the job was complete and done right...Thank you James for the discount, much appreciated!
Bernadette Spooner
21:02 31 Jan 18
I was having some issues with my garbage disposal. I called B&L this morning and LeeAnn was very polite, personable, and professional. She was able to get me on today's schedule. Shane B. the field techinican was wonderful! He truly went above and beyond helping repair the garbage disposal. He checked the water pressure on my home, along with my water regulator. I had a different plumber out here a few weeks ago for an unrelated issue, he never once educated me on the importance of the water regulator and how hot water heaters need to be serviced. I will ALWAYS use B&L Plumbing from here on it. They're a locally owned company with informative and professional techicians. Thanks Shane!!!
Castlevania Fan
15:31 22 Jan 18
Ask for Bill! Bill is the best plumber at B & L Plumbing! He shows up on time, he is polite and courteous! He works very quickly and gets the job done right! He will also inform you of what he did and why!
Colleen Speers
19:54 19 Jan 18
1-19-2018With all the freezing weather our city has had, my dad had a problem with his water pipes and I told him to call BL plumbing service. From the first phone call he made, the company gave him the most remarkable customer service. The dispatcher promptly made an appointment for him and within a couple of hours 2 workers were at his home working on the problem and fixing his pipes! The workers were very kind, helpful and extremely courteous to my dad. Not only was the work done quickly, but also, the cost of the repair was more than fair. I am so grateful for the service that was given to my dad and I will highly recommend this company to anyone needing plumbing work.
Cherie VonWolf
12:45 17 Jan 18
C B
15:22 15 Jan 18
I would recommend B&L Plumbing to anyone and everyone! Bill is an amazing technician with many years of experience to solve your problem. Always the professionals, B&L took the time to explain my plumbing issue, offer recommendations to repair, and gave a very competitive quote. You get what you pay for, and I didn't want to do it twice! Make one call to these folks and your problem is solved!
Phil Harmon
21:31 12 Jan 18
We had are main water line completely corroded for our house it so old. They came and looked at it and said it would take probably3 to 4 hrs. Then came bacj and did the job in less then 3 and my 4 month old slept right thru it all. Great customer service and awesome additudes and hardworkers. Would recommend a 1000 times.
Joel Brocato
19:17 12 Jan 18
James and Brian were great. Very friendly and efficient!
Laurie Knight
17:47 04 Jan 18
Friendly and Fast to the rescue after a busted frozen pipe. Highly Highly recommend this company!
Emily Horak
18:32 03 Jan 18
Shane at B&L Plumbing saved the day when a pipe froze in my home. I have had many plumbing issues over the years at my personal home and rentals. B&L Plumbing is the first name I think of when I need a plumber.Thank you, Shane!
Mary Gonzales
14:31 21 Dec 17
Jerod Stanton
20:15 20 Dec 17
I had a nightmare scenario at a rental house of mine and needed fast help on a sewer line being backed up. James came out late at night (after dealing with my home warranty service to expedite the call) and went above and beyond the call of duty to do everything he could to get my line cleared. There were MANY obstacles, not the least of being having an accessible clean out for his machine to do the work on. After a lot of troubleshooting and manually trying to get things cleared, we decided that what was needed was a clean out installed. He came out the next morning and installed that so we could get a camera down the line. At that point we saw the line had collapsed between the house and the city sewer. James then worked with his crew to let them know the urgency on this and we were able to have the line replaced within 36 hours. The owner of the company came out and did the line replacement and was able to have it done in just a few hours of work.As a landlord, this kind of quick response, troubleshooting, and urgency to resolve the problem is rare to find in any kind of contractor. B&L has a lifetime customer. I won't call anyone else.James - thanks again for all of your work. B&L is lucky to have you!
Laurie Wyssmann
20:25 19 Dec 17
Wow! It’s a Christmas miracle!! I have lived in my home for 5 years...5 years of slow/no draining bathroom sinks. I have used numerous plumbing companies to no avail. James (and Brian) from B & L Plumbing resolved the problem, once and for all!!! They were thoroughly professional, friendly and most importantly—-they found the clog that no other company found. My sinks have NEVER drained so well! Thank you, James and B & L Plumbing!!!
Amy Heitner
17:47 19 Dec 17
We were very impressed with this company. They were able to schedule an appointment in less than a week. The guys that came out were kind and knowledgeable. We had 3 different issues and they knocked them out in no time. What I most appreciated was that they had the parts on the truck with them. Normally when an appliance breaks I have to wait a month for the parts to come in and to reschedule but these guys had everything they needed on the truck. One stop and everything was fixed! I would def recommend this company!
Steven Hann
21:27 21 Nov 17
James was awesome! He was nice, professional, explained everything, and handled the service quickly and competently.
Henry Jolly
16:24 21 Nov 17
Excellent service, Bill was the technician. He explained everything very quickly. It was not a plumbing issue with the dishwasher. Gave me great advice. Thanks.
Cortney
16:06 21 Nov 17
I had an excellent experience with B&L Plumbing. Unfortunately, I misplaced the plumber's card, so I can't name him personally. I believe his name is Jason. I gave him a punch list that included replacing my garbage disposal and fixing a leaky faucet. I received a call before he arrived, he was on time, friendly, pleasant and respectful of my home. He had to order parts, so the repairs required two visits. He had me verify that everything worked to my liking before he left after the second visit. I am in Olathe and was glad to find out that was within their service area. I would definitely call B&L Plumbing Service again!
Pam Brann
20:56 13 Nov 17
Sending 5 stars to Bill for fixing our sump pump. We found Bill to be informative, efficient, and extra "customer oriented". No one enjoys plumbing problems, but.....B & L and Bill are a great combination.
Dee beard
15:31 07 Nov 17
We only allow B&L plumbing to do any work on our home. I made the mistake in using a one man plumbing company thats local and I will never make that mistake again. The plumbers and B&L Plumbing are punctual and professional and I never feel like we are being taken advantage of. Great Company and it shows in your employees!!
moe
20:06 06 Nov 17
James provided a Excellent service. He fixed my Leaking Pipe.
Moe
20:00 06 Nov 17
James provided a Excellent Service. He fixed my shower handle and cartridge. He also fixed my leaking pipes.
Candice Bruce
16:12 30 Oct 17
I highly recommend B&L Plumbing for plumbing needs. My warranty company uses B&L Plumbing for service calls and I have always received superior service from them. Shane Baker is very professional and thorough and he made sure to answer all of my questions and concerns.
Tari Jacobs
18:34 28 Oct 17
I had to call for a plumber after hours on a Friday night. This business had an after hours phone number, so I called and left a vm message and received a call back in 5 minutes. Sean B answered all of my questions about my water heater.He determined by our conversation that my water heater was blown. He came out the very next morning (today) verified my water heater was non operational and installed a new one along with a new pressure relief valve, and a thermal expansion tank. He answered all of my many questions, he was pleasant, and neat. I will use this company for all of my future plumbing needs. Thank you Sean B. Thank you B& L plumbing!
Janetta Stucks
17:24 25 Oct 17
My experience with this co. is truly 5 Stars! Not only did they fix the problem in a very short time but recommended and installed a cleanout to keep these pipes open!!! I know they say that they are not landscapers but they did the best job of putting my front yard back together! They were so neat and clean that I don't even think that they got dirty!!!! Thank you so much!!!! Bring on the Holiday guests!!!!!
Aretha Lewis
19:15 18 Oct 17
I had a service scheduled for 10-18-17 and was very pleased with the service I received, John N was very pleasant and helpful he arrived on time and it did not take long for him to get the job done. Thank you soooo much John N for being professional.
Jim Clayton
21:12 13 Oct 17
James was our tech and was professional and fixed our clogged drain quickly. We would use this service provider again!
tammy linningham
23:08 06 Oct 17
We had a great experience with the service by John Nelson on October 5, 2017. He fixed our plumbing issues and made sure things were clean before he left. Thanks John
V. Smooth
16:14 04 Oct 17
I had the most professional and courteous experience with this company. Not out to get you for your money and I appreciate that. I highly recommend them. My technician Jason was awesome. And if I need any further work I will be requesting him. Thank you B&L
Jamie Lathon
03:14 04 Oct 17
The service I received from B & L plumbing was top notch. John N. was very professional and quickly diagnosed and replaced my garbage disposal. He was very thorough and made sure that everything was completed to my satisfaction. I definitely recommend B & L plumbing!
Chris Lehman
15:49 29 Sep 17
I experienced a billing issue with this company due to a mix-up with my home warranty company's coverage. B&L believed it wasn't covered, but the work NEEDED to be done, and I paid them myself. I contacted my home warranty people when they charged me, and found that half of the work B&L should have been covered. They stated that I should get a refund from B&L. I called them, expecting to be pulling teeth, but they were super friendly and quickly credited my card back the balance in question.The technician that did the work was very nice and professional, and they did fine job of fixing my plumbing issue. Highly recommended!
Tina Tasoulas
23:33 15 Sep 17
John & Bill were amazingly helpful, thorough, and friendly. They were also very patient with my curious 4 1/2 year old, allowing him to watch, ask questions, and 'help.' I appreciate their timeliness, friendliness, and hard work. I would recommend them to anyone with a plumbing need and will definitely work with them again when needed.
Kris Rezac
15:40 11 Sep 17
9/2017 Highly recommend!! I've had 3 other plumbers out and they didn't want to touch my blocked drain from my kitchen sink. Couldn't use my kitchen sink or dishwasher for a month, because the 3 others didn't fix...within 15 minutes, B&L got the job done!!!!! As a licensed Realtor in MO & KS, I Highly recommend and will refer B&L Plumbing Service!!
Michael Leon
23:57 08 Sep 17
John N is the guy who showed up to fix my toilet and faucet. He replaced the main part in the toilet within 5 minutes and the toilet was working better than when it was new.He had issues finding a cartridge for the faucet, even when to home depot and they did not have one.He called me the very next day and said he had one and was going to drop over to resolve it. Took him longer than expected, but he stuck with it and now I will have a faucet again.He was fantastic. Very very happy with this guy.
Beth Ball
15:11 07 Sep 17
Always quick service and efficiently handled.
vera freeman
22:50 01 Sep 17
Calvin Acklin
22:11 29 Aug 17
This review is actually from Mrs. I must first say I was going to call my warranty company and tell them never to assign B & L Plumbing to my work order again. The phone service left a lot to be desired at first, then I spoke with D___ in the office. She was pleasant and very good customer service. When John arrived he was very professional, courteous and he made sure he understood what needed attention before he started. It's because of the service that John provided that I'll recommend others to B&L, and will use them again if I have a plumbing issue. John definitely provided excellent service!!!
Roger Perkins
13:17 23 Aug 17
In Lee's Summit, MO, Deb and Jason went the extra mile for me, guided me as to temporarily stopping of a potentially serious water leak, and were able to provide same day service call despite their already overwhelming workload. Fast, thoughtful and courteous service! Kudos to both.
Dee Goolsby
13:57 15 Aug 17
B&L plumbing were sent out by my home warranty company. They came to unclog my kitchen sink yesterday. Although they did unclog my sink, they forgot to turn my cold water back on. I figured this was a simple oversight that could be easily rectified; however, when I called to inform them of the issue a dispatcher, Leanne, asked me "did you see him turn it off?" Apparently the guy they sent out claimed he didn't turn any water off. Well it worked before he got here and didn't work after. I was then informed that they could send someone out but I would probably have to pay for it because there's no way to prove their guy did it. My husband was able to fix the problem after a quick google search but given their TERRIBLE customer service I would NEVER recommend their service.
mark white
20:59 28 Jul 17
Our garbage disposal quit and our warranty carrier assigned B and L to fix it. They were on time and a replacement unit with them. They were in and out in 1/2 hour. First class!!
michelle1momof3
01:09 17 Jun 17
Very professional and knowledgeable. Friendly customer service. Highly recommend!
Mary Smith
04:26 31 May 17
I've been using B&L Plumbing for so long I remember when the entire company was B(ill) & L(isa). I have never been disappointed in their work and always found them to be fair in pricing, courteous, prompt and efficient. Back when we did have a home warranty we would always ask that they do the work. Yes, home warranty companies make it a bit of a process but with B&L you always know that you will get quality work. We just bought a brand new house and needed some additional plumbing work done and I probably could have had it done for free using the builder's subcontractor but bottom line is that I trust B&L with my home. Always have, always will.
Christopher Miller
03:22 17 May 17
After our water main broke we were assigned B&L through our home owners warranty and we got so LUCKY! From the first call where the dispatcher went out of her way to expedite our repair, to the tech who came out (Jason) and was very professional and put us at ease. Jason put in extra effort with our warranty company and made sure we got covered for the worked. Saved us huge money and got the job done quickly in a very busy time for KC plumbing issues. Would recommend and will be calling them first for ay future issues.
Kenneth Martin
15:00 04 May 17
I would not give the company front office any stars if I didn't have to in order to leave this review!!! Do NOT use this company through American Home Shield or any other company especially if you have an EMERGENCY situation. Their idea of right away is 4-8 pm when you have a gas leak that the gas company has determined is unsafe for your family and home!!!! This is the second time we've had to cancel a service request with them for an emergency situation. I WILL NEVER call or refer anyone to this company!!!
Julie Arduengo
20:10 03 May 17
Shane Baker did an excellent job! Very honest about what could wait, and what shouldn't. I didn't feel pressured, and was very informed of what was being done. I highly recommend this company!
Jenny Dolphino
15:50 02 May 17
Our technician from B&L, Shane, took his time to explain what was wrong with our water heater and the next steps in making things right. I so appreciate the time he took making sure I understood. I feel comfortable entrusting this company with our future plumbing needs - thank you
Shelley Marshall
18:58 24 Apr 17
We had a severe toilet clog and I was really concerned about the smell coming from the toilet. This began on a Thursday. We called our home warranty who is contracted with B&L Plumbing. I was disappointed when they called on Friday and said they had no openings until the following Monday. The lady I spoke with was very nice and the only complaint I had was just having to wait over the weekend to get the toilet fixed. Luckily, we have another toilet in the house. Jason was the technician that came out on Monday. He was extremely nice, knowledgeable and efficient. He was talking with my 3 year old son and explained everything he was doing to fix our toilet. My son loved talking to him and quickly began a full conversation with him. Jason cleared the clog fairly quickly, checked the flushing and was on his way. We were very pleased with our service.
Amanda Farris
13:51 13 Apr 17
I was "assigned" to this company through my warranty company that came with my house that we just bought 2 weeks ago. I have had 2 plumbing issues immediately and was charged $75 for EACH issue by this company and they did NOTHING for either. I called B&L because we had a sewer backup (at least 4 in of standing sewage in our basement) on a Monday and told them it was an emergency and that we couldn't use any facilities. They tell me nobody can come until Wednesday... Guy finally shows up and tells me he can't "walk through sewage to work" and says I'll have to have it pumped, which is crap because that's why I called a plumber. Then he left and said he would have to submit this info to the warranty company before he could do anything. After chasing both companies around in circles, B&L told me it would cost $4,800 to remove our house trap because they couldn't do anything with it there. I decided this had to be ridiculous and I gave up and I called Roto-Rooter and the guy came over and found out the clog was IN our housetrap and cleared the issue in less than 5 minutes. I paid B&L $150 to do absolutely NOTHING. This company is a ripoff, at least if you are working with them through a warranty company. They will do everything they can to not do any work and still charge you for it. Just call Roto-Rooter.
Anthony Woodward
15:42 06 Apr 17
On the morning of April 5th I phoned Deb a dispatcher at B & L for an appointment for my friend, a widow in her late 70"s, who had a blocked drain and could not use her kitchen sink or washing machine. In very short order Deb arranged for a plumber to fix the problem and my friend was able to run water before lunch that day, Great great service by Deb and the plumber who did the job.
Todd Strait
18:34 31 Mar 17
So thankful to find this family-owned business -- they really helped out when my hot water heater failed and I was in the middle of busy travel schedule. I highly recommend these guys to you!
Mishele Dunning
20:10 03 Feb 17
We had our hot water heater go out and when john the technician came by he also saw our prv valve was bad too. Even though home warranty didn't cover everything he was very helpful and informative on our options and what was going on. John came by and put in water heater and valve within a couple of days. When he left we noticed a leak. We called b & l that night and john was out the next day to fix the defective valve. He was very nice and helpful. We would use them for other plumbing issues.Jared and Michele
MN Rentals LLC
20:06 19 Jan 17
Professional LIAR, unethical, thief and extremely competent at stealing money from Warranty Companies. They had me wait 6 days for a sewer leak issue. They failed to show up at the agreed time and changed the time without informing me. What's the motive of stealing money from Warranty Companies? Taking the stolen money to the grave or pass it on to children to be even greater thief?
Anna Myous
02:12 11 Jan 17
This company is horrible. They were sent out by HSA home warranty company due to the water heater going out. They both must work out a deal together to screw customers over. They mark up their prices 300% (literally). The guy "threatened" me by telling me he told HSA I needed a $450 part (not covered by the warranty company) and that if I didn't get it they'd void the warranty if anything happened. They use bully tactics to try and scam you into paying more than needed. They also used the, "not within code," line on me too.We went with AJ Plumbing instead. They are excellent and I HIGHLY recommend AJ Plumbing.Be aware of B&L. I would rather be without hot water than to use this company. Be aware of HSA. Both are HORRIBLE companies.
William Laws
18:59 09 Jan 17
Replaced a water heater. Technician was kind, neat/clean, and did an excellent job.
Beth Houts
20:13 05 Jan 17
If I could give no stars, I would. This company has terrible customer service. They have been sent to our house multiple times through our home warranty and have never fixed the problems. They take our $100 deductible and leave. They lie to the warranty company about what happened so they don't have to do the repair.
Kim Hansen
17:04 19 Dec 16
The tech was late to our appt and we waited over 30 mins after his call that he was on his way. When he arrived he didn't want to get dirty so he bent down and looked into the crawl space and stated the saddle valve on the ice maker wasn't up to "code" and would be an additional $150 to repair even though it was covered under our home warranty. We called several other plumbers and their tech blatantly made up the code excuse and the other companies verified he was incorrect. We fixed the issue ourselves and will never use them again. Horrible customer service.
Andrea Hudson
17:39 09 Dec 16
Prompt, courteous. Turned what could have been a horrible mess into a pleasant, affordable experience. Will definitely recommend.
Jen
19:11 02 Nov 16
Superb! They took time out of their day to get me an ASAP appointment, and the drain has never worked better! Thank you to office rep LeAnn and Plumber John for the very prompt, courteous and excellent service! Our new preferred plumber for sure!
Kay Smith
14:44 28 Oct 16
I was introduced to B & L Plumbing through my home warranty company. I recently did a big project with Jason and Bill and they were outstanding. My husband has dementia and is uncomfortable with people in the home the two technicians who came to our home were very patient and understanding. They were on time, courteous and reasonably priced. Each time I spoke to the ladies in the office they were knowledgeable, kind and accommodating when helping me schedule around medical appointments. I will definitely call them with our next plumbing project.
Ryan Sinovic
18:36 25 Oct 16
We were assigned this company by our insurance company and are a company we would never use again or recommend to other people. They did in fact fix the pipe in our front lawn but in the process they destroyed a large section of turf and did not even attempt to do anything except fill in the hole. I understand that they are not a landscaping company, but the mound of dirt they left behind has large roots still attached and sticking out of the ground and large chunks of the broken sewer line pipe.In addition, they buried the flags and that they had put into the ground to mark the lines and when I asked them to please remove them they did not.The team that was on the job was incredibly rude as was the phone operator. If you are looking for a plumbing company I would highly suggest you look elsewhere.
Teresa Penner
19:28 26 Aug 16
I have been in the real estate industry for a long time and have dealt with a fair share of vendors. I was highly impressed at the professionalism and cleanliness of the service technician that was sent out on our personal home. Shane Baker with B & L Plumbing was wonderful and we recommend him and the company to anyone looking for an honest a fair priced plumbing company.
Monte Persinger
16:40 26 Aug 16
I have used B & L Plumbing several times and have been very happy with the results. They are professional and do high quality work. I had them do a new water heater and expansion tank a few years ago. I also had them install a standup tub faucet in the master bath. Last month I had them fix a drain and install a new kitchen faucet. I have never had a problem with this company. Reliable and fast.
Jeff Miller
20:25 24 Aug 16
I have used B&L Plumbing twice. Had the same technician both times. Very professional, courteous, and prompt. Customer service on a level not often seen anymore. I would highly recommend this company for any plumbing needs!
Katie Taylor
22:01 27 Jul 16
I cannot say enough terrible things about this company. If your home warranty company sends them take the advice of others and do not answer the door..They "cleaned" my lines which worked for 4 whole days. Then they were supposed to come back out on a Sunday night as a priority but didn't show up until Monday afternoon. The guy that showed up was RUDE, he had terrible manners...He felt for some reason he needed to find my breaker box and he started flipping breakers. He didn't do anything except tell me my husband needed to remove the trim from the bathroom floor so he could get to the cleanout then I could call his office. First off I can pull trim off too that doesn't take a man. Then I call the office and was told I would get a call back after she talked to him to verify that the warranty company would okay them coming out to clean the lines. 15 min later the warranty company calls and says they have permission to come back out. An hour passes and they didn't call me back so I call...Their offices are conveniently closed. I call the emergency line and get Chris. Who is not anymore helpful..I spend the next 2 hours between him and the warranty company..Then find out that the guy who came Monday told the warranty company that he cleaned my line and found Large tree roots and food...Wow I didn't know you could clean the lines with your hands on your hips...Eventually someone named Jason calls from B&L and I explain the situation as soon as I get to the part where he was flipping breakers. Jason says he will be at my house Tuesday morning to stick a camera in my lines.Tuesday morning comes and he does this..Gives us the answer of your pipe goes straight out the house takes a sharp left then another sharp left underneath the driveway...wait what...the manhole for the sewer is across the street. Why would the pipe go to the back of my house?!?! And I got a fantastic quote of $7,900 and they will not be replacing my driveway they tear up for this price...we get a plumber friend out for a 2nd opinion and were telling him the story. He says this is sketchy call the city sewer see if they will help.Fast Forward a day and we had Bob Hamilton Plumbing, Heating & A/c come out...Let me tell you this company was PHENOMENAL! They were out within a couple hours and spent several hours at my house searching for the problem. We find out that the pipe comes straight out of our house and through the front yard to the man hole where it SHOULD go. They will now be at my house tomorrow morning to fix the broken pipe that they found with their camera's and they have earned a customer for LIFE.MORAL OF THE STORY...IF B&L PLUMBING IS RECOMMENDED TO YOU OR DISPATCHED TO YOUR HOUSE RUN AS FAST AS YOU CAN....They are liars and crooked...
S Crowe
04:43 25 Jul 16
Don't use this company. They are non professional and will make your problems worse. They are a living nightmare. They don't have ethical value in their work and worse yet, won't make good on their scew ups. Unfortunately, the home warranty company's don't have any other plumbing companies signed up. B&L know this. They take advantage of the situation since getting in touch with the warranty company's takes time. Time most don't have.
Joe Hubbard
17:04 20 Jul 16
Pathetic and uneducated. Had a tech come out due to a home warranty claim on a hot water heater.Driver gets to the house and talks about the neighbor kid that ran out in front of him while chasing a dog (undeniably a rattling situation) and goes on to say he wanted to go to the neighbors house and punch whatever adult answered the door.... Are you kidding me?? How is that the way to handle the situation?After that nonsense was put behind him he walked into the garage (location of leaking water heater) and within 2 minutes tells me it's not the water heater that's leaking. I tell him I'm confident that it is, in fact, the water heater that's leaking as I could watch it drip from underneath it. I instructed him he needed to actually kneel down and look underneath it instead of from the top and sure enough his response was "well I'll be damned, it sure is leaking"....After this he told me that he needed to call the home warranty people and suggest a fix. After 20 minutes of him being in his van on the phone he comes out to tell me that they don't make a unit the size mine is (48" tank) and that it is out of code. Mind you, I bought this house in Nov 2015 and had a full inspection. He told me that a hot water heater needs to be 18" off the ground in the garage and that no unit, even if they made the same size I currently have would fit and be in code.I told him I had a hard time believing that it didn't meet code since the house was just inspected less than a year ago. His response was "home inspectors will do anything, I'll explain when I get back from my van" and he walked away.Sometime while in the garage the home protection company called me and it went straight to voicemail, the tech said he couldn't do anything today and was needing to leave since I wasn't able to get a hold of the home protection company immediately. He left without ever explaining his statement on the home inspectors, without detailing what needs to be fixed, without telling me what my code infractions were, nearly without giving me my receipt for service and simply telling me my only option was to get an electric unit installed for $1,800.The home protection company called me and just then was I informed about everything the tech said was wrong. The tech detailed that I didn't have a gas shutoff for the system, I do, and that the hot water heater needs to be 18" off the ground in the garage, the 2015 Fuel Gas Code reads:"G2408.2 (305.3) Elevation of Ignition Source.Equipment and appliances having an ignition source shall be elevated such that the source of ignition is not less that 18 inches (457mm) above the floor in hazardous locations and public garages, private garages...Exception: Elevation of the ignition source is not required for appliances that are listed as flammable-vapor-ignition resistant"All hot water heaters produced after July 1, 2005 are flammable-vapor-ignition resistant. So both of those code "violations" were in fact, not violations and in compliance. Now, you may be wondering why on earth any of this matters if they don't make a hot water heater the same size as the one that I have? SURPRISE.... They do. As a matter of fact, it's made by the same company that made my current one, Kenmore. Both the Kenmore 57640 and 57940 are 47.75" tall.So, after all of this, my home protection company says that they cannot replace it because B&L says that it's not possible to replace it and abide by code... so I was up a creek, got a small "cash-out" from the home protection company and had to find my own means to install the hot water heater.How can a "certified" plumber not know plumbing code and miss things so obvious that someone with no plumbing experience can find the same day (gas shut-off and code? It took literally 1 search to find the hot water heater that was the identical size to the one that I previously had. Will never do business with B&L plumbing again.
valerie
14:36 16 Jun 16
Plumbers came out on call through home warranty company for two sump pumps and a battery backup sump pump. They only repaired one, citing that the battery back up was not covered (I confirmed with my warranty company that it was) and that my pedestal pump was- I quote- illegal. They said it was a code violation. I called my inspector and I also called the city. Not true. I also noticed another reviewer had something installed based on his particular arrangement being out of code. Wondering if this is their go-to lie? Also, one of the technicians became very hostile when my husband posed the question "What constitutes an illegal sump pump?", and again when they asked for payment he advised I was right around the corner and could they tell me the issues so he did not forget or confuse things. With so many other options, I would steer clear of B and L, and if you have a warranty company, do not accept a work order with B and L assigned to it.
Brooke Utt
17:23 22 Apr 16
We had a plumber come out twice to find a leak in our basement, and after the second visit (spending less than 30 minutes at our home) the plumber ruled the leak as rain water run off. We did not receive any reasoning behind this assessment, because he didn't tell us that. He reported it to our Home Warranty company without any explanation to us (the home owners). And funny enough, it did not rain any of the days we had the leak. I believe this assessment was made so the work wouldn't be covered under their services as "leaks due to rain water" are not covered by B&L. Very unhappy with the service we received, and will not be using their services again. I would highly recommend using a different company for plumbing services.
Samantha McCall
18:52 01 Apr 16
I had service from B&L through an Old Republic warranty on Tuesday. On Friday, my sewer line, shower and sink were all backing up again. When I called, I was informed the technician said tree roots were the problem and as a result it's an uncovered service. The point is not whether the service is covered. The point is a supposed professional came to my house, temporarily fixed the problem and left without telling me that it was merely a temporary fix. I'm not a plumber. That's why I called for professional service. If you have an Old Republic warranty and are unfortunate enough to have B & L sent to your house to solve your plumbing problem, my advice would be get a different company. You'll save yourself a very nasty case of deja vu when you find your basement flooded again days later.
Eric Loffland
17:30 09 Jul 15
Absolute price gauge. $700+ estimate for a 20 minute job for what turned out to be a $25 switch.
Keith Oehlert
16:25 31 Dec 12
Highly recommend this company. The guy that came out was very knowledgeable and helpful in helping me to understand the situation. They are A+ rated by BBB as well, and that is why I went with them initially.
